Hi guys,

 

I installed the other 'some' tool and while installig this other tool my windows 7 box got infected with

'lavasoft web companion'

obivouly my first weapon of choice was to pick up a new vesion of adwcleaner.

 However the currenct version 7.0.4.0 seems of have problems removing the above named spyware.

However I partialy managed to remove some elements of lavasoft web companion.

by runing malwarebytes.

however adwcleaner still detects some fragments of and fails to complety remove the above named pest item.

Please let me how to upload my log file to you guys and if need any other information.

 

Thx, user4747

Re: lavasoft web companion

Greetings,

Please share the AdwCleaner logfile using Up2Share : https://up2sha.re/

Thanks!

Re: lavasoft web companion

Done!

# AdwCleaner 7.0.4.0 - Logfile created on Tue Nov 14 14:41:20 2017

Hope this will help and please let me know if you need any other data.

Thx, user4747

Re: lavasoft web companion

Thanks for the scan logfile.

Can you then click on "Clean", let AdwCleaner do his work, and then please share the generated logfile after reboot?

Regards.

Re: lavasoft web companion

When I tried to do this yeasterday Adw crashed or freezed on me and I ended up with a error msg.

I guess I can reproduce the error msg and take a screen shot.

 

https://up2sha.re/file?f=QMfh575I

adwcleaner error msg.jpg

Re: lavasoft web companion

OK, this issue is known and will be fixed in the upcoming 7.1 version.

In the meantime, we can try to use AdwCleaner in Safe Mode. It works sometimes.

Here is how you can boot Windows 7 in Safe Mode : https://www.howtogeek.com/howto/windows-vista/force-windows-to-boot-into-safe-mode-without-using-the-f8-key/

Then, just launch AdwCleaner again and do a scan/clean.

Re: lavasoft web companion

I just tried to run AdwCleaner in Safe Mode unfortonately run AdwCleaner crashed again and produced the same error msg.

Looking forward to the next version of AdwCleaner. Hopefully this will resolve this issuse.

Thx, user4747

Re: lavasoft web companion

Looking forward to the next version of AdwCleaner. Hopefully this will resolve this issuse.


user4747, 2017-11-15 11:40:47 (UTC)

Sure thing! I'll try to let you know as soon as AdwCleaner 7.1 is out.

Sorry for the inconvenience.

Regards.