I have tried several times to run AdwCleaner 7.0.6.0 on my laptop but it continues to stop during Heuristic analysis while doing a scan and windows closes the program.  I am running a Windows 10 Home (1709) OS on a Dell Inspiron laptop.  Any Help would be greatly appreciated.

Thanks, Peter

Re: AdwCleaner 7.0.6.0 has stopped working

Hi,

Please run AdwCleaner in debug mode.

  • Open AdwCleaner and click Tools > Options and place a check in the box next to Debug Logs
  • Run another scan/clean.
  • Then, share the file: C:\AdwCleaner\AdwCleaner_Debug.log

Thanks.

Re: AdwCleaner 7.0.6.0 has stopped working

I have the same problem with version 7.0.6.0 on an older Dell laptop using Windows 7 with my anti virus disabled.  Tried using version 7.0.1.0 with the debug option selected and get the same results.  Stops after beginning the heuristic scan.  Any thoughts solutions.  Version 7.0.6 works fine on a Dell desktop with windows 7.

Re: AdwCleaner 7.0.6.0 has stopped working

cocochepeau

I re-ran Adwcleaner today in debug mode.  The log file is below as you requested.

Peter

 

2018-01-17 13:09:09.941 DEBUG [7100] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2018-01-17 13:09:09.956 DEBUG [7508] [MainUI::Entry@1277] [+] Checking for update... 2018-01-17 13:09:11.369 DEBUG [7508] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2018-01-17 13:09:11.369 DEBUG [7508] [AdwCleanerSDK::checkCA@289] [!] Issuer OK 2018-01-17 13:09:11.369 DEBUG [7508] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2018-01-17 13:09:11.369 DEBUG [7508] [AdwCleanerSDK::checkCA@289] [!] Issuer OK 2018-01-17 13:09:11.509 DEBUG [7508] [AdwCleanerSDK::GetVersionServer@393] [+] Last version: 7.0.6.0 2018-01-17 13:09:11.509 DEBUG [7508] [AdwCleanerSDK::CompareVersion@429] [i] Current version: 7.0.6.0 | Latest version: 7.0.6.0 2018-01-17 13:09:11.509 DEBUG [7508] [MainUI::Entry@1297] [+] Initialize Scan... 2018-01-17 13:09:11.634 DEBUG [7508] [MainUI::Entry@1338] [+] Updating database. 2018-01-17 13:09:12.619 DEBUG [7508] [AdwCleanerSDK::Database::Database::checkUpdate@1250] [+] 1... 2018-01-17 13:09:12.619 DEBUG [7508] [AdwCleanerSDK::Database::Database::checkUpdate@1256] [i] SUCCESS 2018-01-17 13:09:12.619 DEBUG [7508] [AdwCleanerSDK::Database::Database::checkUpdate@1259] [+] Checking for fresh definitions 2018-01-17 13:09:12.634 DEBUG [7508] [AdwCleanerSDK::Database::Database::loadnonce@278] [+] Nonce fresh: 4b0a4251e5f3afb5 2018-01-17 13:09:12.634 DEBUG [7508] [AdwCleanerSDK::Database::Database::loadnonce@279] [+] Nonce unfresh: fb20310e1a85277d 2018-01-17 13:09:12.634 DEBUG [7508] [AdwCleanerSDK::Database::Database::checkUpdate@1262] [!] Updates available! 2018-01-17 13:09:12.634 DEBUG [7508] [AdwCleanerSDK::Database::Database::update@1124] [+] Updating definitions 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1093] [i] OID: 1.2.840.113549.1.1.1 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1094] 0 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1110] [!] Issuer OK 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1093] [i] OID: 1.2.840.113549.1.1.1 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1094] 4 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1110] [!] Issuer OK 2018-01-17 13:09:12.681 DEBUG [7508] [AdwCleanerSDK::Database::Database::update@1181] [!] Downloading... 2018-01-17 13:09:13.417 DEBUG [7508] [AdwCleanerSDK::Database::Database::update@1233] [i] Done 2018-01-17 13:09:13.418 DEBUG [7508] [AdwCleanerSDK::Database::Database::update@1240] [i] DB stored in C:\AdwCleaner 2018-01-17 13:09:13.418 DEBUG [7508] [MainUI::Entry@1388] [+] Doing some magic. 2018-01-17 13:09:13.418 DEBUG [7508] [AdwCleanerSDK::Database::Database::gennonce@1044] [+] DB loading (1) 2018-01-17 13:09:13.418 DEBUG [7508] [AdwCleanerSDK::Database::Database::gennonce@1059] Success 2018-01-17 13:09:13.418 DEBUG [7508] [AdwCleanerSDK::Database::Database::genkey@26] [+] DB loading (2) 2018-01-17 13:09:13.418 DEBUG [7508] [AdwCleanerSDK::Database::Database::genkey@108] Success 2018-01-17 13:09:13.419 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1422] [i] 2 - SUCCESS 2018-01-17 13:09:13.420 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1439] [i] 4 - SUCCESS 2018-01-17 13:09:13.422 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1454] [i] 5 - SUCCESS 2018-01-17 13:09:13.422 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1467] [i] 6 - SUCCESS 2018-01-17 13:09:13.423 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1472] 7... 2018-01-17 13:09:13.449 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1477] 0 2018-01-17 13:09:13.454 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1502] [i] Magic done. 2018-01-17 13:09:13.454 DEBUG [7508] [AdwCleanerSDK::Database::Database::decompress@1278] [+] Loading the database (4)  2018-01-17 13:09:13.455 DEBUG [7508] [AdwCleanerSDK::Database::Database::LoadHeaderFromJson@1022] 01-16-2018.1 2018-01-17 13:09:13.455 DEBUG [7508] [AdwCleanerSDK::Database::Database::LoadHeaderFromJson@1030] 0 2018-01-17 13:09:45.142 DEBUG [7508] [MainUI::Entry@1426] [+] Starting scan. 2018-01-17 13:09:45.142 DEBUG [7508] [MainUI::Entry@1430] [+] Scanning for Generics. 2018-01-17 13:09:45.172 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::ProgramFiles@1746] [Heuristics]-1- 2018-01-17 13:09:50.590 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::ProgramFiles@1979] [Heuristics] Found C:/Program Files (x86)/Common Files 2018-01-17 13:09:51.906 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::AppDataCommonDir@2007] [Heuristics]-2- 2018-01-17 13:09:54.367 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::AppDataDir@2103] [Heuristics]-3- 2018-01-17 13:09:54.919 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::Installer@2298] [Heuristics]-4- 2018-01-17 13:09:58.203 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::Folders@2348] [Heuristics]-5- 2018-01-17 13:10:19.718 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::Files@2435] [Heuristics]-6- 2018-01-17 13:10:19.734 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::Keys@2629] [Heuristics]-7- 2018-01-17 13:10:20.031 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::Data@2810] [Heuristics]-8-  

Re: AdwCleaner 7.0.6.0 has stopped working

Hello,

Thanks. The logfile seems truncated. Can you please upload it here: https://up2sha.re - Then, share me the generated link.

Thanks again.

Re: AdwCleaner 7.0.6.0 has stopped working

I thought the file was truncated too but that's how it looks.  The process just stops.  The link is below.

AdwCleaner_Debug