Hello,

I would like to report a bug or an issue I've been having with the latest version of adwcleaner 5.105.  I work at a university and have been assisting with malware removal and typically part of the process, we run adwcleaner since it usually does a fantastic job at removing adware.  Essentially we ran into the issue where after running adwcleaner the internet would no longer work.  After some investigation your program runs a winsock reset by default.  This winsock reset process was deleting the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2 registry folders and sub folders.  

This issue has notably been on Windows 8.1 Enterprise and not Windows 8 Enterprise.  I have not tested it on other operating systems.  I have been able to replicate this issue on on several (at least 8) computers.  While the internet was not working, the computer still was able to obtain a valid IP address and get assigned a dns server.  I was able to ping websites by name but browsers would indicate no internet connectivity.  Doing a winsock reset in cmd.exe and a long list of other commands as well as several programs such as FRST and others were of no help.

Here is a list of the registry keys that were deleted by running adwcleaner, and restoring these keys, the internet connectivy issue that we saw was corrected.  I did not go though all of them to find out specifically which one was breaking the internet.

The list can be viewed here: https://drive.google.com/file/d/0BxG0eJxl5S_JbWxqd0dSUHZfUVE/view?usp=sharing since posting them took up too many characters.

Please let me know if you need any more information or if I can help further.

 

Re: Internet issues after running adwcleaner Winsock2 being deleted

i have testing your latest release and it work like a charm, internet is working after clean, thank you for fixing

just one question, why Complete YouTube Saver was removed by adwcleaner is it a trojan ??????

# AdwCleaner v5.110 - Rapport créé le 11/04/2016 à 10:22:39
# Mis à jour le 10/04/2016 par Xplode
# Base de données : 2016-04-10.3 [Serveur]
# Système d'exploitation : Windows 7 Ultimate Service Pack 1 (X64)
# Nom d'utilisateur : Administrateur - ADMINISTRATEUR
# Exécuté depuis : C:\Downloads\Tools Killer\adwcleaner_5.110.exe
# Option : Nettoyer
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Dossiers ] *****

[-] Dossier supprimé : C:\Users\Administrateur\AppData\Roaming\Mozilla\Firefox\Profiles\t617au95.default-1443136078261\extensions\{AF445D67-154C-4c69-A17B-7F392BCC36A3}

***** [ Fichiers ] *****


***** [ DLLs ] *****


***** [ Raccourcis ] *****


***** [ Tâches planifiées ] *****


***** [ Registre ] *****

[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{90C7D10E-CE9A-479B-A238-1A0F2396DE43}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{93A22E7A-5091-45EF-BA61-6DA26156A5D0}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{9A98ADCC-C6A4-449E-A8B1-0363673D9F8A}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{A0606860-51BE-4CF6-99C0-7CE5F78AC2D8}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{A28F324B-DDC5-4999-AA25-D3A7E25EF7A8}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{A36C253D-CEE4-4BCA-9CC2-E03CF6BBB054}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{A8B25C0E-0894-4531-B668-AB1599FAF7F6}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{B86F6BEE-E7C0-4D03-8D52-5B4430CF6C88}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{BD4FB4BE-809D-487b-ADD6-F7D164247E52}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{C2D6D98F-09CA-4524-AF64-1049B5665C9C}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{D6A9B8CC-192D-4F00-8BF8-AD8774011B07}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{DBF9000E-F08C-4858-B769-C914A0FBB1D7}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{F13D3732-96BD-4108-AFEB-E85F68FF64DC}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{F6E8FC04-8B05-48B1-9399-848229502A06}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{FFFCC670-5CD4-4C09-952C-F53F46C2B1A7}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{007FC171-01AA-4B3A-B2DB-062DEE815A1E}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{0180E49C-13BF-46DB-9AFD-9F52292E1C22}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{04FE9017-F873-410E-871E-AB91661A4EF7}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{0512B874-44F6-48F1-AFB5-6DE808DDE230}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{05F983EC-637F-4133-B489-5E03914929D7}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{0B390488-D80F-4A68-8408-48DC199F0E97}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{0F40E1E5-4F79-4988-B1A9-CC98794E6B55}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{1F71651E-65D2-40BF-AC44-275D11927D99}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{3E3ECA90-4D6A-4344-98C3-1BB95BF24038}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{49590BC9-6DD5-4E44-AD4C-E8FCB7131EC4}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{4DB2B5D9-4556-4340-B189-AD20110D953F}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{53D9DE0B-FC61-4650-9773-74D13CC7E582}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{5711D95F-0984-4A22-8FF8-90A954958D0C}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{60765CF5-01C2-4EE7-A44B-C791CF25FEA0}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{64F2005C-6CF5-4652-B94F-600360B15B27}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{650DE05E-5CD3-44F8-BA20-A5BB91FC61E6}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{760A8F35-97E7-479D-AAF5-DA9EFF95D751}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{7B63A013-DC2C-462E-9292-CAF8C867100F}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{7CA71B1E-A67D-4D54-A200-FA47605483A7}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{87271B4E-1726-4CED-AF0D-BE675621FD29}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{895322C5-84A1-450C-8478-C57793CAE86F}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{8E8B4A31-408B-4929-86A4-A9FA9F01BA43}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{8E9922F0-B775-45B8-B650-941BEA790EEB}
[-] Clé supprimée : HKLM\SOFTWARE\Classes\CLSID\{8F43B7D9-9D6B-4F48-BE18-4D787C795EEA}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{93A22E7A-5091-45EF-BA61-6DA26156A5D0}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{9A98ADCC-C6A4-449E-A8B1-0363673D9F8A}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{A0606860-51BE-4CF6-99C0-7CE5F78AC2D8}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{A36C253D-CEE4-4BCA-9CC2-E03CF6BBB054}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{A8B25C0E-0894-4531-B668-AB1599FAF7F6}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{B86F6BEE-E7C0-4D03-8D52-5B4430CF6C88}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{C2D6D98F-09CA-4524-AF64-1049B5665C9C}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{D6A9B8CC-192D-4F00-8BF8-AD8774011B07}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{DBF9000E-F08C-4858-B769-C914A0FBB1D7}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{F6E8FC04-8B05-48B1-9399-848229502A06}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{FFFCC670-5CD4-4C09-952C-F53F46C2B1A7}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{007FC171-01AA-4B3A-B2DB-062DEE815A1E}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{0180E49C-13BF-46DB-9AFD-9F52292E1C22}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{04FE9017-F873-410E-871E-AB91661A4EF7}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{0512B874-44F6-48F1-AFB5-6DE808DDE230}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{05F983EC-637F-4133-B489-5E03914929D7}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{0B390488-D80F-4A68-8408-48DC199F0E97}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{0F40E1E5-4F79-4988-B1A9-CC98794E6B55}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{1F71651E-65D2-40BF-AC44-275D11927D99}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{3E3ECA90-4D6A-4344-98C3-1BB95BF24038}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{49590BC9-6DD5-4E44-AD4C-E8FCB7131EC4}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{4DB2B5D9-4556-4340-B189-AD20110D953F}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{5711D95F-0984-4A22-8FF8-90A954958D0C}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{60765CF5-01C2-4EE7-A44B-C791CF25FEA0}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{650DE05E-5CD3-44F8-BA20-A5BB91FC61E6}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{760A8F35-97E7-479D-AAF5-DA9EFF95D751}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{7CA71B1E-A67D-4D54-A200-FA47605483A7}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{87271B4E-1726-4CED-AF0D-BE675621FD29}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{8E8B4A31-408B-4929-86A4-A9FA9F01BA43}
[-] Clé supprimée : [x64] HKLM\SOFTWARE\Classes\CLSID\{8E9922F0-B775-45B8-B650-941BEA790EEB}

***** [ Navigateurs ] *****

[-] [C:\Users\Administrateur\AppData\Roaming\Mozilla\Firefox\Profiles\t617au95.default-1443136078261\prefs.js] [Preference] supprimée : user_pref("datareporting.sessions.previous.2004", "{\"s\":1460234544703,\"a\":26,\"t\":1061,\"c\":true,\"m\":1039,\"fp\":3384,\"sr\":3782}");

*************************

:: Clés "Tracing" supprimées
:: Paramètres Winsock réinitialisés

*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [7509 octets] - [11/04/2016 10:22:39]
C:\AdwCleaner\AdwCleaner[S1].txt - [7252 octets] - [11/04/2016 10:18:52]

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [7657 octets] ##########

 

Re: Internet issues after running adwcleaner Winsock2 being deleted

Hello,

Can you try with AdwCleaner's latest version ( v5.110 ) ? This issue should be solved.

Regards,

Re: Internet issues after running adwcleaner Winsock2 being deleted

one question, why adwcleaner remove Complete YouTube Saver from mozilla addon ?

:edited

Re: Internet issues after running adwcleaner Winsock2 being deleted

Hello Xplode,

Your release v5.110 has corrected the issue on my end.  Thank you for working on this.

 

 

Re: Internet issues after running adwcleaner Winsock2 being deleted

Hello Xplode,

Your release v5.110 has corrected the issue on my end.  Thank you for working on this.

 

 

Re: Internet issues after running adwcleaner Winsock2 being deleted

Hello,

@ryukoken : Xplode's message was addressed to mejorquenada :)

Your false positive will be fixed soon, sorry for the inconvenience.

Re: Internet issues after running adwcleaner Winsock2 being deleted

Hello,

The FP concerning Complete Youtube Saver should be fixed now.

Regards,

Re: Internet issues after running adwcleaner Winsock2 being deleted

thank's for your work Xplode you really make a good job, your app is really good

Merci infiniment pour ton travail

Re: Internet issues after running adwcleaner Winsock2 being deleted

Hi, I know this post is old but I have the same problem. Browsers all don't let me connect. This happened right after using adwcleaner (latest version).

I tried all the fixes found on internet. I'm about to reset my computer which I do NOT want to do..

My log: I can only post a pic since I cannot copy log. These are the keys it deleted: http://www.fileconvoy.com/dfl.php?id=gbdc56ee2e738a2a4999931554ab1c87c21fd74fe0

Can you help??

Re: Internet issues after running adwcleaner Winsock2 being deleted

Greetings, 

Hi, I know this post is old but I have the same problem. Browsers all don't let me connect. This happened right after using adwcleaner (latest version).

I tried all the fixes found on internet. I'm about to reset my computer which I do NOT want to do..

My log: I can only post a pic since I cannot copy log. These are the keys it deleted: http://www.fileconvoy.com/dfl.php?id=gbdc56ee2e738a2a4999931554ab1c87c21fd74fe0

Can you help??


hel22, 2017-02-12 14:55:15 (UTC)

Can you create a new thread please? It will be easier for us. :)

Thanks!

Re: Internet issues after running adwcleaner Winsock2 being deleted

I don't know if I should bc I restored the deleted entries and internet started working again :) 

But I probably won't use ADW cleaner again :( 

Re: Internet issues after running adwcleaner Winsock2 being deleted

I don't know if I should bc I restored the deleted entries and internet started working again :)


hel22, 2017-02-12 19:44:12 (UTC)

So, you just restored all these registry entries (from your screenshot) and Internet started working again, right?

Re: Internet issues after running adwcleaner Winsock2 being deleted

I don't know if I should bc I restored the deleted entries and internet started working again :)


hel22, 2017-02-12 19:44:12 (UTC)

So, you just restored all these registry entries (from your screenshot) and Internet started working again, right?


cocochepeau, 2017-02-12 19:46:58 (UTC)

Yes, exactly. Whenever I'll be running adwcleaner, those will come up again and I won't be able to use internet again, I guess.