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Hi !

What a quick reply and perfect support :-)

I do a cleanup of the installed software frequently, there should be not to much unknown.

Most of the programs you listed are installed since a while and known to me (some are quite famous like Corel or Paragon), only DocMgr is quite questionable - it isn't listed in the installed programs, and I can find it listed in the start menu.

I ran cCl...

Hi,

Ok, there is just some minor infections and a lot of softwares that I don't know, then I will have to make some research to find if some can be dangerous.

But before we do a script with ZHPFix, we are going to clean a little that computer :

• Removing unuse or unknow softwares :
  • Please go to the Windows Tool to uninstall software (by configuration pannel > uninstall softwares)
  • Then ...

Hello knatterton_nick,

Can you please post the log file of AdwCleaner ? You can find it in C\AdwCleaner\AdwCleaner[SX].txt, where X is a number.

To understand what's happening on your conputer, can you use ZHPDiag :

• Download ZHPDiag from Nicolas on his website.
• Then run it with administrator's rights (with right click).
• Then upload the log file on up2share.
• Then post the link in your repl...

Hello,

I don't manage to reproduce it on XP SP3, X86 with only Mozilla Firefox as installed software..

Can you generate a ZHPDiag logreport to get more informations on your system ?

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload z...

Hi, thanks for the update.

I appreciate the help from you and the AdwCleaner team.

Assuming a Windows 7 (or newer) OS, try running AWDCleaner as a different user by following these steps:

- From your domain user account, download 'adwcleaner_5.108.exe', and save it to the root of the C: drive

- While holding [Shift], right-click on that executable file and select ‘Run as a different user’

- Enter your local administrator credentials

     .\administrator

     [local admin...

AdwCleaner falsely reports several items related to the tools UpdateStar and UpdateStar Drivers. Here is an excerpt from a log file:

# AdwCleaner v5.108 - Logfile created 04/04/2016 at 11:01:27
# Updated 30/03/2016 by Xplode
# Database : 2016-04-03.2 [Server]

***** [ Folders ] *****

Folder Found : C:\Program Files (x86)\UpdateStar Drivers
Folder Found : C:\ProgramData\Microsoft\Windows\Star...

Yes, I did make sure to uninstall the previous version as ypu describe and downloaded v5.108 from the link that you posted.

AdwCleaner starts up fine, gets into "loading database", and then the error message as above.

Hello,

Did you clean older AdwCleaner versions ? (Launch it -> Uninstall) and get the latest release from here : https://toolslib.net/downloads/viewdownload/1-adwcleaner/

This is the only detection for this string

# Updated 30/03/2016 by Xplode # Database : 1984.9 [Server] # Operating system : Windows 8.1 Pro  (x64) # Username : <Removed> # Running from : C:\AdwCleaner\adwcleaner.exe # Option : Scan # Support : http://toolslib.net/forum

***** [ Folders ] *****

Folder Found : C:\Users\<UserID>\AppData\Roaming\Opera Software\Opera Stable\Extensions\omhcddilnfoi...