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Hello,

Thanks for the feedback, I'm looking at this strange behaviour.

In the meantime, you can restore the folder from the Quarantine manager:

• Start AdwCleaner,
• Tools
• Quarantine Manager, "File" tab,
• Select the corresponding elements, and click on "Restore".

Sorry for the inconvenience,

I use AdwCleaner on a constant basis. Recently I scanned a computer with it to remove some residual shopathome.com issues. Afterwards I noticed an entire folder missing. After searching my C: drive, it showed it was now located in the quarantine folder created by AdwCleaner. Fearing the worst I looked back at the logs created from that scan. It shows nothing about that folder (and several other...

Hello,

I really need the logfile content, not just the filename:

• launch Malwarebytes -> click on History -> Application logs -> Select the last exam log -> Show.
• Click on Export -> text file (*.txt) -> Choose the desktop as destination, name the file "report-mbam" for example, and click on Save.
• Paste the logfile in your next answer.

Best regards,

Bonjour, je suis en Wifi, de plus après le scan de ESET, il y a quelques infections, pourriez vous vous en occuper aussi.

Rapport ZHPCleaner

~ ZHPCleaner v2016.9.25.146 by Nicolas Coolman (2016/09/25) ~ Run by ROLANDIN (Administrator)  (26/09/2016 16:03:37) ~ Web: https://www.nicolascoolman.com ~ Blog: https://www.anti-malware.top ~ Facebook : https://www.facebook.com/nicolascoolman1 ~ State ...

Hello,

• Download MalwareBytes Anti Malware here.
• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, click on Scan now, and click on Launch the exam.
• If something is detected, choose to Quarantine everything. If it asks you to reboot the computer, do it.
...

I would highly recommend REMOVING javaw.exe from the ADWcleaner whitelist.

Malwarebytes / JRT successfully whitelisted SimpleHelp WITHOUT whitelisting javaw.exe

Please let me know when javaw.exe is removed from the whitelist and I will re-test simplehelp.

Thank you

I repeatedly get malware that locks up my browser demanding a call to a phone number. Adwcleaner was the only program I found that fixed it - until today, the problem is there but adwcleaner says no threats. Windows 10 IE and edge.

Hello,

Thanks !

Can you do the following to get additional informations ?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best regards,

Hello, so I've recently went ahead and scanned my PC today again and it detects a folder called "CEF" which is created by Steam. Can we fix this so many people don't get peranoid like me and think it's a virus. 

# AdwCleaner v6.020 - Logfile created 15/09/2016 at 17:25:13 # Updated on 14/09/2016 by ToolsLib # Database : 2016-09-15.1 [Server] # Operating System : Windows 7 Home Premium Service...

1) There should be only one antivirus program in system!

 2) I recommend to uninstall this:

Bitdefender 60-Second Virus Scanner, ESET Online Scanner v3, Malwarebytes Anti-Malware version 2.2.1.1043, SUPERAntiSpyware. Also there are drivers from McAfee. Them also should be cleaned.

Traces from whole bunch of antivirus tools, like UVK - Ultra Virus Killer, Zemana, RogueKiller, ZHPCleaner, Tre...