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This still leaves windows thinking it is installed and eventually leads to trouble in add/remove programs and leftover registry entries. What is needed in an uninstall/cleanup program from Malwarebytes.

Thanks for reporting the issues. Make sure you cleanup your PC thoroughly using Adwcleaner, Malwarebytes, and maybe even Hitman Pro, as that malware can not only hijack your browser but potentially leak your private information.

***** [ Folders ] *****

PUP.Adware.Heuristic, \Downloaded Installers\{90160000-0011-0000-1000-0000000FF1CE}_Office16.PROPLUS_{E296D50E-EFEB-48F5-9CBE-5A335AE2D49F} PUP.Adware.Heuristic, \Installer\{90160000-0011-0000-1000-0000000FF1CE}_Office16.PROPLUS_{E296D50E-EFEB-48F5-9CBE-5A335AE2D49F}

***** [ Registry ] *****

PUP.Adware.Heuristic, [Key] - HKCU\SOFTWARE\Microsoft\Internet Explorer\Low...

Could you define the nature of the pop-up? Is it in the browser? On the desktop? through certain applications? When did the issue start happening? (Please answer these before continuing the read)

Since I am not certain about how it manifests, I can only offer a general thorough PC clean-up. The following steps should help you remove the issues, but make sure to post MBAM and ADW logs after sca...

I still get the same problem it scans the computer but then when I asked it to clean it get one third through then I get this message.

"A problem caused the program to stop working correctly windows will close the problem and notify you if a solution is available"

I get this in the cleanup mode

Before I had no problem with your software everything worked great think you have updated your sof...

You sure you are downloading it from an official source?  https://toolslib.net/downloads/viewdownload/1-adwcleaner/ from here? If yes, there is a slight possibility, that if you have some form of malware, it will prevent you from downloading any cleanup files. If you are able, do a scan with your current anti-virus and anti-malware software and see if that helps you solve the issue.

Hello,

Peux-tu télécharger et exécuter Chrome Cleanup Tool ?

I figure by now you probably have figured it out, but I came across this when I was still looking for answers.  3 hours later I was finally free of that crap. 

I basically ran malwarebytes (I turned on search for rootkits under settings just to be sure), AdwCleaner, HitmanPro until nothing was found before finally removing google chrome completely.  And the real problem was that the url redire...

Sorry, MBAM Scanlog (after restart): 

Malwarebytes Anti-Malware www.malwarebytes.org

Scan Date: 25-Nov-16 Scan Time: 09:14 Logfile:  Administrator: Yes

Version: 2.2.1.1043 Malware Database: v2016.11.25.02 Rootkit Database: v2016.11.20.01 License: Trial Malware Protection: Enabled Malicious Website Protection: Enabled Self-protection: Disabled

OS: Windows 10 CPU: x64 File System: NTFS User: ...

hi

since a lot of users had a problem with remove of "UCGuard" a Chinese software by using adwcleaner tool . i want report that adwcleaner tool had a hard going to removal a Chinese software’s just like "UCGuard" and a lot of Chinese softwares out there . so when we trying to remove ""UCGuard"" or any others of Chinese software’s then adwcleaner tool go to be stuck or hang or even not respond...