Re: I'm not sure what to clean/remove.

Ran the tool, generated the report, becuase I have no French knowledge, guessed by dropping it to the blue square.

Re: I'm not sure what to clean/remove.

You gave me the AdwCleaner report, but not the ZHPDiag one, can you follow the previous instructions concerning ZHPDiag to get the report and give it to me ?

Re: I'm not sure what to clean/remove.

OK, now can you follow the previous instructions concerning a scan with ZHPDiag ?

Re: I'm not sure what to clean/remove.

The Cleaning Report:

# AdwCleaner v5.022 - Logfile created 24/11/2015 at 15:49:43
# Updated 22/11/2015 by Xplode
# Database : 2015-11-22.2 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : My Computer - MYCOMPUTER-PC
# Running from : C:\Users\My Computer\Downloads\AdwCleaner.exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] ...

Re: I'm not sure what to clean/remove.

Hello,

All theses entries are about : toolbars, extensions and potentially unwanted programs.

You can remove them all by launching again AdwCleaner and choosing the cleaning button.

Can you then post here the cleanning report ?

As AdwCleaner only check for a category of malware, can you follow those instruction to make a deeper analysis of your computer :

  • Download ZHPDiag from Nicolas on h...

Re: i was locked out of my windows 10 pc

Hello,

Unfortunately, I'm quite pessimistic..

 

  1. What exact error message are you receiving while you try to log-in?
  2. Are you logging-in using Microsoft User account or Local User account?

Did you already reboot your computer ?

Regards,

Re: Suggestion: Add an "ignore AOL" option

Hello,

Can you share the whole logfile(s) showing these AOL entries ?

Regards,

Re: I'm not sure what to clean/remove.

Here's the logfile

# AdwCleaner v5.022 - Logfile created 23/11/2015 at 16:08:08
# Updated 22/11/2015 by Xplode
# Database : 2015-11-22.2 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : My Computer - MYCOMPUTER-PC
# Running from : C:\Users\My Computer\Downloads\AdwCleaner.exe
# Option : Scan
# Support : http://toolslib.net/forum

***** [ Services ] *****
...

Suggestion: Add an "ignore AOL" option

I use AdwCleaner on a lot of home computers, and they invariably are using AOL. AdwCleaner seems to think the AOL toolbar is malicious along with a bunch of registry entries pertaining to AOL. Perhaps I'm wrong, but I don't think this is true. I'd like to request that you add an option to ignore AOL so that the install of AOL does not get corrupted by deleting parts of it.

 

Thank You!

Harry...