Ironically enough, I when I chose "debug" and ran, then cleaned, it didn't freeze. Thank you.
The only thing that came up after the restart was a notepad file.
Ironically enough, I when I chose "debug" and ran, then cleaned, it didn't freeze. Thank you.
The only thing that came up after the restart was a notepad file.
Hello,
Can you launch AdwCleaner, click on Tools > Options. In the "Mode" section, ensure "debug" is selected.
Then, do a scan and a clean. When the freeze occurs, reboot and share the logfile in C:\AdwCleaner\AdwCleaner_Debug.log.
Thanks!
Greetings,
Please do as follow:
Wait until it crashes. Then, just close AdwCleaner through the Task manager. A debug logfile should be available here: C:\AdwCleaner\AdwCleaner_Debug.log.
Please share it using Up2Sha.re. Just copy/paste the generated link in your next answer.
Thanks!
Hello,
Can you share the debug logfile, after the freeze occured?
Merci,
I saw from other posts that you nede debug file also so here it is.
2017-02-14 16:53:55 : <INFO> [main] - Saving current options to the configuration file
2017-02-14 16:53:57 : <INFO> [main.gui] - Scan requested
2017-02-14 16:53:57 : <INFO> [scan] - Running from: C:\AdwCleaner
2017-02-14 16:53:57 : <INFO> [scan] - Progress: 0%
2017-02-14 16:53:57 : <INFO> [database] - Checking for datab...Bonjour,
Pouvez-vous relancer AdwCleaner, cliquer sur Outils > Options et cocher "Debug".
Ensuite, faites une analyse puis un nettoyage jusqu´à ce que le blocage ait lieu. Partagez alors les deux fichiers suivants:
- C:\AdwCleaner\AdwCleaner[Sxx].txt
- C:\AdwCleaner\AdwCleaner_debug.log
Merci,
Hello,
Sorry for the delay.
When the results are shown, unselect the file "C:\WINDOWS\SysNative\drivers\ucguard.sys" and then click on the [Clean] button.
Please share the generated logfile shown at the reboot (also located at C:\AdwCleaner\AdwCleaner[Cxx].txt.
Best regards,
Hello,
Thanks, this bug is known and will be fixed in the coming v6.043.
Best regards,
Hello again,
Updating the feedback.
This time I did some experimenting, and got a result: I didn't first have the debug on when cleaning the "uncleanable" folders, but now I created the same folders exactly in the same paths they were (empty ofc) and started scanning. After it scanned, it found those same folders as a threat. I clicked clean, and a few moments later, it "Stopped responding". ...
Good morning,
Sadly after I manually cleaned the folders that the AdwCleaner coulden't clean, the pc "seems" clean for it, but I have my suspicions, because no program can clean a pc Completly. I will check if i had set debug on when i started cleaning before disableing the folder cleaning.
Regards.