Hello,
Here is the logfile that was displayed:
== Scan for security software untrusted certificates | Support: <mailto:untrustedcerts@fr33tux.org> == This software will look for known security vendor certificate in the Windows Untrusted Store and remove the legit ones. This should allow your security software to launch again properly.
========= 03D22C9C66915D58C88912B64C1F984B8344EF09 [!] F...
You sure you are downloading it from an official source? https://toolslib.net/downloads/viewdownload/1-adwcleaner/ from here? If yes, there is a slight possibility, that if you have some form of malware, it will prevent you from downloading any cleanup files. If you are able, do a scan with your current anti-virus and anti-malware software and see if that helps you solve the issue.
Could be that you are a victim of bundleware. Basically, alongside normal maybe even useful software, some providers bundle malicious or useless software just to increase downloads and such. Have you downloading anything from 3rd party providers and not official sources?. Regardless of the fact, Malwarebytes or ADWCleaner should have picked it up and removed it, it could be much more thorough. ...
Hello,
Can you run this software instead: https://support.malwarebytes.com/docs/DOC-1375 ?
It will grab you all your logfiles in one zip file, you'll just need to send me this zip file using https://up2sha.re
Best regards,
bonjours avec la version 6.047 rien au niveau du scan
la version 7.000 me trouve cela pouvez vous me dire si c grave merci d avance
# AdwCleaner 7.0.0.0 - Logfile created on Tue Jul 18 18:14:29 2017 # Updated on 2017/17/07 by Malwarebytes # Database: 07-18-2017.1 # Running on Windows 7 Professional (X86) # Mode: scan # Support: https://www.malwarebytes.com/support
***** [ Services ] *****
...Sure can. Logfile below (I'm not familiar with MB3 analysis -- I google'd it, but not clear on how to execute on my computer -- if you can tell me how to run MB3, I'd be glad to):
Log file:
# AdwCleaner v6.047 - Logfile created 16/07/2017 at 04:04:35 # Updated on 19/05/2017 by Malwarebytes # Database : 2017-07-13.1 [Local] # Operating System : Windows 10 Home (X64) # Username : Chris Jankows...
Hello,
The support for Windows XP has been dropped, following Microsoft decision to deprecate Windows Vista last April.
I encourage you to use MB3 (including the free version) which is still working on Windows XP.
Best regards,
Hello,
I run Windows10 Chrome -- got a malware popup when on tunein radio. Along with the following popup, a voice came on and said "your pc is infected with Malware, do not ignore this, etc:
** Zeus Virus Detected - Your Computer Has Been Blocked **
Error: Trojan Backdoor Hijack #365838d7f8a4fa5
______________
I ran adwcleaner after no success with windows defender, norton, malwarebytes,...
Hello,
Yes, it required too much work to support 1.5% of users on deprecated OSes..
However according to some feedbacks it seems that it *may* run on Windows Vista. Feel free to test and share your results!
If you need an official support for those two OSes, please use MB3 instead.
Best regards,
Latest version AdwCleaner 7.0.0.0 will not run on XP SP3 "Not a valid Win32 application".
EDIT: OK so I have just read on Malwarebytes forum that XP and Vista are no longer supported, fair enough, but you may want to drop XP and Vista from the "Compatible with" list on this page? https://toolslib.net/downloads/viewdownload/1-adwcleaner/