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Greetings,

@terryberi78 Nice to see that AdwCleaner is working great. :)

Regards.

Greetings,

I see nothing related to cleaning mode in the debug logfile. Can you please tell me exactly when does AdwCleaner freezes?

Thank you.

Regards,

Hi there, I have run the scan couple times, the last time with the box "debug mode" ticked and here is what came up. Can you please help me solve this where the problem might be?  

2016-11-11 11:50:11 :     <INFO>    [main] - Saving current options to the configuration file 2016-11-11 11:50:13 :     <INFO>    [main.gui] - Scan requested 2016-11-11 11:50:14 :     <INFO>    [scan] - Running fro...

Bonjour,

Après installation de "Wondershare Video Converter Ultimate" :

# AdwCleaner v6.030 - Rapport créé le 10/11/2016 à 22:16:23
# Mis à jour le 19/10/2016 par Malwarebytes
# Base de données : 2016-11-10.1 [Serveur]
# Système d'exploitation : Windows 7 Professional Service Pack 1 (X64)
# Nom d'utilisateur : Jean - PC3
# Exécuté depuis : D:\AdwCleaner\adwcleaner.exe
# Mode: Scan
# Support ...

Greetings,

I can assure you that the download count is correct. Some people might have downloaded your software 2 times, in addition with you.

Can you please tell me what's the name of your Internet browser?

Regards,

Bonjour,

effectivement je n ai pas pensé à  désactiver mon antivirus. J utilisé Avast ( gratuit)

j'essai de repasser Adwcleaner en le désactivant et je reviendrai vers vous, pour vous tenir au courant. 

Bonne journée. 

bonjour à tout hasard , l'antivirus a bien été désactivé pour l utilisation d'adwcleaner ?

Hello,

Are you gonna help me with the remaining issue or are you done?

Bonjour,

les symptômes sont identique.Adw ne fonctionne toujour pas si je veux supprimer les menaces.

merci a vous

Sorry, can`t use MBAM on my computer. It will not install at first and when it finaly do I can`t run it. I have been in contact with MBAM crew about this before but no solution worked. (And I tried all of the solutions and it took time but no one worked)

But here is the log from adw cleaner:

# AdwCleaner v6.030 - Logfile created 06/11/2016 at 18:42:21 # Updated on 19/10/2016 by Malwarebytes ...