Re: AdwCleaner v.5.013 cannot delete

Hello,

Thanks. The registry key seems locked but unused (it's harmless).

Can you export it :

  • Download RegToolExport
  • Paste the following content in the text field, and click on [Exporter]
  • Then, upload the .reg file on Up2Sha.re and share me the link.

I'd like a new ZHPDiag report to check (please refer to the instructions above).

Regards,

Re: AdwCleaner v.5.013 cannot delete

Hello,

So, a few things needs to be removed :

- Please uninstall the followings programs first :

  • AVG Web TuneUp
  • Spybot - Search & Destroy
  • SpywareTerminatorShield

 

- We need to remove other stuff manually :

  • Download ZHPFix here,
  • Copy the whole lines below, including "Script ZHPFix" :
Script ZHPFix:

O4 - HKLM\..\Run: [SpywareTerminatorShield] E:\Downloads\Spyware\4f50n.Spyware.Terminat...

Re: Ad Choices

Hello,

Indeed, still some elements need to be removed.

  • Download ZHPFix here,
  • Copy the whole lines below, including "Script ZHPFix" :
Script ZHPFix:

HKLM\SOFTWARE\Better Surf Plus
HKLM64\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\wp-adinject-adk
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Media Player Packages
EmptyTemp
  • Right-click on the ZHPFix -> "Start as Administr...

Re: Autoit error

Hi,

 

Please activate Debug Mode as follows so we can see a report which may be helpful with identifying the problem.

  • Double-click on AdwCleaner.exeto open the tool.
  • Click on Options in the top menu.
  • Put a check mark next to Activate debug mode
  • Click on the Scan button
  • A logfile report called AdwCleaner_dbg_XXXX.log (where XXXX represents the time run) will be created and saved to %syste...

Re: Windows 10 Crashing

Hello,

Same as here we'll need the list of running processes :

  1. Launch Powershell from the Applications Menu
  2. Write the following command in the opened window and press [Enter] :
Get-Process | Out-File Processes.txt

 

 In your personal folder (C:\Users\xx), you should get a file called Processes.txt. Please paste it here or host it on Up2Share as before.

Regards,

Please check for Malware

Hi, in the support channel we often see the extension "Download Protect"

The install path, the file name is every time different.

For example:  http://pastebin.com/raw.php?i=nb1KRrh8

 

here one of the extension | Download: https://www.msi.to/file/86323

Please can you check it for Malware?

Thanks Andy

Re: CRITICAL_PROCESS_DIED

Thanks.

  1. Launch Powershell from the Applications Menu
  2. Write the following command in the opened window and press [Enter] :

 

Get-Process | Out-File Processes.txt

 

 In your personal folder (C:\Users\Jakes), you should get a file called Processes.txt. Please paste it here or host it on Up2Share as before.

Regards,

Re: CRITICAL_PROCESS_DIED

on AdwCleaner by ****

I download adwcleaner from bleepingcomputer and run the file. adwcleaner the opens. I activate debug mode. I do scan and it finds all sorts of bad stuff. I do cleanup. popup comes "all programs will be closed to proceed......." I click ok. Moments later it goes to a blue sceen like this http://www.reviversoft.com/blog/2013/04/critical-process-died/ . It then takes awhile for the machine to boot...

Re: Error: variable used without being declared

Hi nasdaq2 & mmperezh,

 

Please activate Debug Mode as follows so we can see a report which may be helpful with identifying the problem.

  • Double-click on AdwCleaner.exe to open the tool.
  • Click on Options in the top menu.
  • Put a check mark next to Activate debug mode
  • Click on the Scan button.
  • If the error message appears again, close AdwCleaner.
  • A logfile report called AdwCleaner_dbg_XXXX....

[EN] - AdwCleaner documentation

AdwCleaner v6 documentation.

Valid only for AdwCleaner v6.x

AdwCleaner interface

 

Description

AdwCleaner is a tool aiming to remove adware (ads software), PUP/LPIs (Potentially Undesirable Program), toolbar, hijacker (hijack of the browser's homepage), ...

It's compatible with Windows XP, Vista, 7, 8, 8.1, 10, each of them in both 32 & 64 bits.

This documentation aims to details how to use the software.

 ...