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Hi,

Please activate Debug Mode as follows so we can see a report which may be helpful with identifying the problem.

• Double-click on AdwCleaner.exeto open the tool.
• Click on Options in the top menu.
• Put a check mark next to Activate debug mode
• Click on the Scan button
• A logfile report called AdwCleaner_dbg_XXXX.log (where XXXX represents the time run) will be created and saved to %syste...

Hello,

Did you use the latest release of AdwCleaner ? (v5.013)

Please download it, do a scan only and we'll check the results. Only after we'll do a clean if necessary.

Regards,

Hello and thank you for this softwre.

I have this bad adware SmartShopping which took the control of my browser (Chrome and FireFox).

I run ADV Cleaner, it has found the right think but... I always have the problem.

It found my pb: hxxp://searchinterneat-a.akamaihd.net....

I have seen it has detected Delta-Home a precious bad adware have got few months ago.

Just before, I run CCleaner. I w...

# Username : Removed - Removed
# Running from : C:\Users\Removed\Desktop\AdwCleaner (1).exe
# Option : Scan
# Support : http://toolslib.net/forum

***** [ Services ] *****

***** [ Folders ] *****

Folder Found : C:\ProgramData\CCH Small Firm Services
Folder Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CCH Small Firm Services Folder Found : C:\Users\Removed\AppData\Local\CCH Sm...

Here is report

# AdwCleaner v5.009 - Logfile created 28/09/2015 at 15:22:01
# Updated 27/09/2015 by Xplode
# Database : 2015-09-27.1 [Server]
# Operating system : Windows 7 Enterprise Service Pack 1 (x64)
# Username : loewy - TESTWS-W7-1
# Running from : C:\Users\administrator\Downloads\AdwCleaner_2015-09-28.exe
# Option : Cleaning # Support : http://toolslib.net/forum

***** [ Services ] ***...

Hello,

Can you provide me with the extension ID so I can check and remove it from the database.

Regards,

Okay, sorry I misunderstood what you were saying about that folder. You should be able to restore it thanks to the Quarantine Manager. Can you send us the Scan Report in order to investigate what caused the issue ?

When I read those three lines, it seems that the folder has been deleted on the first line and it can't be deleted once more.

Xplode is the developer behind AdwCleaner.

Did you un...

I've been using this software for years.  Today I ran it and it said "There is no disc in the drive.  Please insert a disk into Drive Device/hardisk/DR2".

I have tried running ADWC several times, including downloading it.  Checked my computer drives (C & D (data)) and they are fine.  Have no idea what this means.  To add insult to injury the only way to delete this popup is to use file mana...

Hello,

Updates are automatically checked if your computer has an internet connection.

I don't understand what you are trying to tell us with your second post.

Regards,

Hi, in the support channel we often see the extension "Download Protect"

The install path, the file name is every time different.

For example:  http://pastebin.com/raw.php?i=nb1KRrh8

here one of the extension | Download: https://www.msi.to/file/86323

Please can you check it for Malware?

Thanks Andy