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Hello,

Sorry for answering in English, if it's an issue for you, please tell me and we'll proceed differently.

Can you host the scan logfile on https://up2sha.re/ and share the generated link?

Thanks,

Merci !

Est-ce que vous pouvez me joindre le fichier suivant:

C:\Users\loïc\AppData\Local\Google\Chrome\User Data\Profile 1\Secure Preferences

Merci,

Bonjour, 

je précise il y a un message d'erreur qui arrive et en appuyant sur ok ferme le programme .

le rapport complet :

2016-10-22 12:13:53 :     INFO    [main] - >>>> STARTING <<<< 2016-10-22 12:13:53 :     INFO    [main] - Version: 6.030 2016-10-22 12:13:53 :     INFO    [main] - RAM Usage: 41 2016-10-22 12:13:53 :     INFO    [main] - OS: WIN_10  X64 2016-10-22 12:13:53 :     <INFO>  ...

Hello,

Sorry to read this.

- Can you share the scan logfile?

Then, can you relaunch AdwCleaner, click on Tools -> Options and tick "Debug" in "Mode" section.

Do a scan and a clean, the crash should still occur. Simply exit the freezed window. Then, host the file "C:\AdwCleaner\AdwCleaner_Debug.log" on https://up2sha.re/ and copy/paste here the generated link.

Best regards,

Merci de vôtre réponse .

voici le rapport :

2016-10-22 12:13:53 :     INFO    [main] - >>>> STARTING <<<< 2016-10-22 12:13:53 :     INFO    [main] - Version: 6.030 2016-10-22 12:13:53 :     INFO    [main] - RAM Usage: 41 2016-10-22 12:13:53 :     INFO    [main] - OS: WIN_10  X64 2016-10-22 12:13:53 :     <INFO>    [main.language] - Checking the language 2016-10-22 12:13:53 :     <INFO>    [m...

I'm using Adwcleaner 6.030 on windows 10. I manage to scan without any problem, but then while cleaning the files the program just freezes and doesnt respond. I can't get rid of this virus like this.

 Sorry Administrator, please find attached again.

Though it says deleted, but it always there when I scan it again and again.

Thank you.

# AdwCleaner v6.030 - Logfile created 22/10/2016 at 18:13:41
# Updated on 19/10/2016 by Malwarebytes
# Database : 2016-10-22.1 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : Robin
# Running from : C:\Users\Robin\Downloads\downloads\adwcl...

Thank you but this is not what I was expecting.

Can you please share the cleaning logfile? Please, do as follow:

• Launch AdwCleaner;
• Click on "Logfile" button;
• Navigate to "Clean" tab and then double-click on the most recent entry from the list;
• Finally, copy/past its content in your next answer.

Thanks again!

Regards.

Greetings,

Sorry for the late answer.

Firstly, I'll need you to run a scan with AdwCleaner:

• Download AdwCleaner from here: https://toolslib.net/downloads/viewdownload/1-adwcleaner/
• Launch it and then click on "Scan" button;
• At the end of the scan, a logfile will be generated;
• Please, click on "Logfile" button;
• Then, double-click on the most recent entry from the list and past its content...

 Thank you and please find the logfile as requested.

# AdwCleaner v6.030 - Logfile created 22/10/2016 at 17:30:02
# Updated on 19/10/2016 by Malwarebytes
# Database : 2016-10-22.1 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : Robin 
# Running from : C:\Users\Robin\Downloads\downloads\adwcleaner_6.030.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support



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