Hello. I use AdwCleaner, but for some time the database does not update, sure the problem is not from Comodo Firewall, other security solutions are updating.Do not update either in safe mode with the network. Thanks.

Re: ADWCleaner not update database

Greetings,

Please run AdwCleaner in debug mode.

  • Open AdwCleaner and click Tools > Options and place a check in the box next to Debug Logs
  • Run another scan/clean.
  • Then, share the file: C:\AdwCleaner\AdwCleaner_Debug.log

Thanks.

Re: ADWCleaner not update database

2018-03-16 15:59:17.927 DEBUG [1944] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2018-03-16 15:59:17.932 DEBUG [3316] [MainUI::Entry@1277] [+] Checking for update... 2018-03-16 15:59:18.090 DEBUG [3316] [AdwCleanerSDK::GetVersionServer@381] [!] Error has occurred: 1753 2018-03-16 15:59:18.090 DEBUG [3316] [AdwCleanerSDK::GetVersionServer@393] [+] Last version: 2018-03-16 15:59:18.090 DEBUG [3316] [MainUI::Entry@1297] [+] Initialize Scan... 2018-03-16 15:59:18.093 DEBUG [3316] [MainUI::Entry@1338] [+] Updating database. 2018-03-16 15:59:18.095 DEBUG [3316] [AdwCleanerSDK::Database::Database::checkUpdate@1250] [+] 1... 2018-03-16 15:59:18.095 DEBUG [3316] [AdwCleanerSDK::Database::Database::checkUpdate@1256] [i] SUCCESS 2018-03-16 15:59:18.096 DEBUG [3316] [AdwCleanerSDK::Database::Database::checkUpdate@1259] [+] Checking for fresh definitions 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::loadnonce@221] [!] Error has occurred: 1753 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::loadnonce@229] [+] Nonce fresh: 6e97bc5fb6174725 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::loadnonce@230] [+] Nonce unfresh: 6e97bc5fb6174725 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::checkUpdate@1266] [!] You already have the latest definitions. 2018-03-16 15:59:18.098 DEBUG [3316] [MainUI::Entry@1388] [+] Doing some magic. 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::gennonce@1044] [+] DB loading (1) 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::gennonce@1059] Success 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::genkey@26] [+] DB loading (2) 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::genkey@108] Success 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::decrypt@1416] [!] 2 - FAILURE 2018-03-16 15:59:18.098 DEBUG [3316] [MainUI::Entry@1391] [+] Failure (1). Please contact support@malwarebytes.com and provide this logfile. 2018-03-16 15:59:18.102 DEBUG [3316] [AdwCleanerSDK::Database::Database::gennonce@1044] [+] DB loading (1) 2018-03-16 15:59:18.102 DEBUG [3316] [AdwCleanerSDK::Database::Database::gennonce@1059] Success 2018-03-16 15:59:18.102 DEBUG [3316] [AdwCleanerSDK::Database::Database::genkey@26] [+] DB loading (2) 2018-03-16 15:59:18.103 DEBUG [3316] [AdwCleanerSDK::Database::Database::genkey@108] Success 2018-03-16 15:59:18.103 DEBUG [3316] [AdwCleanerSDK::Database::Database::decrypt@1422] [i] 2 - SUCCESS 2018-03-16 15:59:18.103 DEBUG [3316] [AdwCleanerSDK::Database::Database::decrypt@1439] [i] 4 - SUCCESS 2018-03-16 15:59:18.104 DEBUG [3316] [AdwCleanerSDK::Database::Database::decrypt@1454] [i] 5 - SUCCESS 2018-03-16 15:59:18.104 DEBUG [3316] [AdwCleanerSDK::Database::Database::decrypt@1467] [i] 6 - SUCCESS 2018-03-16 15:59:18.104 DEBUG [3316] [AdwCleanerSDK::Database::Database::decrypt@1472] 7... 2018-03-16 15:59:18.119 DEBUG [3316] [AdwCleanerSDK::Database::Database::decrypt@1477] 0 2018-03-16 15:59:18.121 DEBUG [3316] [AdwCleanerSDK::Database::Database::decrypt@1502] [i] Magic done. 2018-03-16 15:59:18.121 DEBUG [3316] [AdwCleanerSDK::Database::Database::decompress@1278] [+] Loading the database (4) 2018-03-16 15:59:18.149 DEBUG [3316] [AdwCleanerSDK::Database::Database::LoadHeaderFromJson@1022] 02-08-2018.1 2018-03-16 15:59:18.149 DEBUG [3316] [AdwCleanerSDK::Database::Database::LoadHeaderFromJson@1030] 0 2018-03-16 15:59:32.363 DEBUG [3316] [MainUI::Entry@1426] [+] Starting scan. 2018-03-16 15:59:32.363 DEBUG [3316] [MainUI::Entry@1430] [+] Scanning for Generics. 2018-03-16 15:59:32.373 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::ProgramFiles@1758] [Heuristics]-1- 2018-03-16 15:59:32.507 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::AppDataCommonDir@2019] [Heuristics]-2- 2018-03-16 15:59:32.646 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::AppDataDir@2115] [Heuristics]-3- 2018-03-16 15:59:32.677 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Installer@2310] [Heuristics]-4- 2018-03-16 15:59:32.691 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Folders@2360] [Heuristics]-5- 2018-03-16 15:59:33.708 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Files@2447] [Heuristics]-6- 2018-03-16 15:59:33.714 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Keys@2641] [Heuristics]-7- 2018-03-16 15:59:33.873 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Data@2822] [Heuristics]-8- 2018-03-16 15:59:33.874 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Data@2828] [Heuristics]-8-1 2018-03-16 15:59:33.880 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Data@2832] [Heuristics]-8-2 2018-03-16 15:59:33.880 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Data@2835] [Heuristics]-8-3 2018-03-16 15:59:33.880 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Data@2838] [Heuristics]-8-4 2018-03-16 15:59:33.880 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Data@2841] [Heuristics]-8-5 2018-03-16 15:59:33.880 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Data@2847] [Heuristics]-8-6 2018-03-16 15:59:33.880 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Value@3003] [Heuristics]-9- 2018-03-16 15:59:33.880 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::TaskName@3027] [Heuristics]-10- 2018-03-16 15:59:33.896 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::TaskContent@3085] [Heuristics]-11- 2018-03-16 15:59:33.939 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::ServicesName@3166] [Heuristics]-12- 2018-03-16 15:59:33.959 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::ServicesContent@3247] [Heuristics]-13- 2018-03-16 15:59:33.982 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Registry@3379] [Heuristics]-14- 2018-03-16 15:59:34.009 DEBUG [3316] [MainUI::Entry@1458] [+] Scanning for services. 2018-03-16 15:59:36.187 DEBUG [3316] [MainUI::Entry@1479] [+] Scanning for folders. 2018-03-16 15:59:57.934 DEBUG [3316] [MainUI::Entry@1498] [+] Scanning for files. 2018-03-16 16:00:05.036 DEBUG [3316] [MainUI::Entry@1517] [+] Scanning for DLL. 2018-03-16 16:00:05.036 DEBUG [3316] [MainUI::Entry@1522] [!] WIP. 2018-03-16 16:00:05.036 DEBUG [3316] [MainUI::Entry@1527] [+] Scanning for WMI. 2018-03-16 16:00:05.166 DEBUG [3316] [MainUI::Entry@1545] [+] Scanning for Shortcuts. 2018-03-16 16:00:05.297 DEBUG [3316] [MainUI::Entry@1553] [+] Scanning for Scheduled Tasks. 2018-03-16 16:00:06.192 DEBUG [3316] [MainUI::Entry@1571] [+] Scanning for Registry. 2018-03-16 16:00:22.969 DEBUG [3316] [AdwCleanerSDK::Registry::wstringtohive@2988] [!] Malformed hive.HKEY 2018-03-16 16:00:23.303 DEBUG [3316] [AdwCleanerSDK::Registry::wstringtohive@2988] [!] Malformed hive.HKEY 2018-03-16 16:00:23.304 DEBUG [3316] [AdwCleanerSDK::Registry::wstringtohive@2988] [!] Malformed hive.HKEY 2018-03-16 16:00:24.633 DEBUG [3316] [AdwCleanerSDK::Registry::wstringtohive@2988] [!] Malformed hive.HKEY 2018-03-16 16:00:26.020 DEBUG [3316] [AdwCleanerSDK::Registry::wstringtohive@2988] [!] Malformed hive.HKEY 2018-03-16 16:00:26.853 DEBUG [3316] [AdwCleanerSDK::Registry::wstringtohive@2988] [!] Malformed hive.HKEY 2018-03-16 16:00:27.030 DEBUG [3316] [AdwCleanerSDK::Registry::wstringtohive@2988] [!] Malformed hive.HKEY 2018-03-16 16:00:27.135 DEBUG [3316] [MainUI::Entry@1614] [+] Scanning for Web Browsers. 2018-03-16 16:00:27.140 DEBUG [3316] [MainUI::Entry@1617] Firefox based 2018-03-16 16:00:27.141 DEBUG [3316] [MainUI::Entry@1624] Chromium based 2018-03-16 16:00:27.169 DEBUG [3316] [MainUI::Entry@1637] [?] - gen. 2018-03-16 16:00:27.175 DEBUG [3316] [MainUI::Entry@1641] [?] - gen 2. 2018-03-16 16:00:27.193 DEBUG [3316] [AdwCleanerSDK::Telemetry::DSE::SendStats@705] 0 2018-03-16 16:00:27.193 DEBUG [3316] [MainUI::Entry@1645] [?] - gen 3. 2018-03-16 16:00:27.193 DEBUG [3316] [MainUI::Entry@1648] [+] Writing logfile... 2018-03-16 16:00:27.193 DEBUG [3316] [MainUI::Entry@1650] [+] Done. 2018-03-16 16:00:27.506 DEBUG [1944] [MainUI::OnThreadUpdate@1846] [+] Generating results...

Re: ADWCleaner not update database

Thanks, I'll get back to you asap.

Re: ADWCleaner not update database

Today I reinstalled Windows and everything is OK. Thank you.

Re: ADWCleaner not update database

Hello,

Good to know. Also, the issue should no longer happen in the v7.1 (soon to be released).

Regards.