Hello. I was downloading adwcleaner yesterday. I click to run this and find 157 threats. Then I click the clean but AdwCleaner not responding. I try it 2-3 times. Then I closed my Internet connection and rework adw. Reboot pc and logfile says everything cleaning. But in chrome advertisement still opening in new tab. I started again adw. And found 2 threats. Recleaning. Reboot and rescaning continuous. AdwCleaner found them. Can't remove that. I want to clean. What can I do ? Is it so harmful ? 

Here it's my logfile found each time. Key and Start Page  

# AdwCleaner v6.030 - Logfile created 13/11/2016 at 11:05:50 # Updated on 19/10/2016 by Malwarebytes # Database : 2016-11-13.1 [Local] # Operating System : Windows 10 Home Single Language  (X64) # Username : emre - LENOVO-PC # Running from : C:\Users\emre\Downloads\adwcleaner_6.030 (1).exe # Mode: Clean # Support : hxxps://www.malwarebytes.com/support

***** [ Services ] *****

***** [ Folders ] *****

***** [ Files ] *****

***** [ DLL ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled Tasks ] *****

***** [ Registry ] *****

[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{10921475-03CE-4E04-90CE-E2E7EF20C814}

***** [ Web browsers ] *****

[-] [C:\Users\emre\AppData\Local\Google\Chrome\User Data\Default] [homepage] Deleted: hxxps://startpage-home.com/?s=lenovo&m=home

*************************

:: "Tracing" keys deleted :: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [15784 Bytes] - [13/11/2016 01:34:44] C:\AdwCleaner\AdwCleaner[C2].txt - [2002 Bytes] - [13/11/2016 01:55:40] C:\AdwCleaner\AdwCleaner[C3].txt - [2148 Bytes] - [13/11/2016 02:02:43] C:\AdwCleaner\AdwCleaner[C4].txt - [2164 Bytes] - [13/11/2016 02:07:02] C:\AdwCleaner\AdwCleaner[C5].txt - [2311 Bytes] - [13/11/2016 02:10:13] C:\AdwCleaner\AdwCleaner[C6].txt - [1381 Bytes] - [13/11/2016 11:05:50] C:\AdwCleaner\AdwCleaner[S0].txt - [13023 Bytes] - [13/11/2016 00:37:03] C:\AdwCleaner\AdwCleaner[S10].txt - [2385 Bytes] - [13/11/2016 02:05:48] C:\AdwCleaner\AdwCleaner[S11].txt - [2532 Bytes] - [13/11/2016 02:09:27] C:\AdwCleaner\AdwCleaner[S12].txt - [2679 Bytes] - [13/11/2016 02:13:40] C:\AdwCleaner\AdwCleaner[S13].txt - [2846 Bytes] - [13/11/2016 02:15:29] C:\AdwCleaner\AdwCleaner[S14].txt - [2920 Bytes] - [13/11/2016 02:30:20] C:\AdwCleaner\AdwCleaner[S15].txt - [2994 Bytes] - [13/11/2016 10:49:55] C:\AdwCleaner\AdwCleaner[S16].txt - [2883 Bytes] - [13/11/2016 11:03:35] C:\AdwCleaner\AdwCleaner[S17].txt - [2956 Bytes] - [13/11/2016 11:05:44] C:\AdwCleaner\AdwCleaner[S1].txt - [12797 Bytes] - [13/11/2016 00:45:19] C:\AdwCleaner\AdwCleaner[S2].txt - [13841 Bytes] - [13/11/2016 00:50:54] C:\AdwCleaner\AdwCleaner[S3].txt - [13799 Bytes] - [13/11/2016 00:59:57] C:\AdwCleaner\AdwCleaner[S4].txt - [13808 Bytes] - [13/11/2016 01:08:12] C:\AdwCleaner\AdwCleaner[S5].txt - [13998 Bytes] - [13/11/2016 01:13:49] C:\AdwCleaner\AdwCleaner[S6].txt - [14072 Bytes] - [13/11/2016 01:18:11] C:\AdwCleaner\AdwCleaner[S7].txt - [14145 Bytes] - [13/11/2016 01:28:58] C:\AdwCleaner\AdwCleaner[S8].txt - [2183 Bytes] - [13/11/2016 01:55:22] C:\AdwCleaner\AdwCleaner[S9].txt - [2329 Bytes] - [13/11/2016 02:01:48]

########## EOF - C:\AdwCleaner\AdwCleaner[C6].txt - [2784 Bytes] ##########

 

Re: AdwCleaner can't remove something

Hello,

Can you stop the Chrome synchronization, and then retry with AdwCleaner?

-> https://support.google.com/chrome/answer/1181420?hl=en

Thanks,

Re: AdwCleaner can't remove something

Yes I did it, and rescaning found the same files with internet connection. But my problem still same. After reboot I scaning with Adw, and found Key  HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{10921475-03CE-4E04-90CE-E2E7EF20C814}. Adw cleaner can't delete this file. Every scan I found that.

Re: AdwCleaner can't remove something

Hello,

Do you have a software from IOBit on your computer?

Re: AdwCleaner can't remove something

When AdwCleaner freezes (Not Responding) its usually caused by the service ucguard which it finds, but can't remove. Google FreeFixer, download and install it, then disconnect from the Internet, close your browser and run it. It will find the ucguard.sys file and tick the box to remove it (run Fix). Run AdwCleaner agian and you should find that ucguard has gone. If it has, you can reconnect the Internet. Note that ucguard does not show up when you use task manager to look at services. I don't know what ucguard does, but I don't want it!

 

Sorry, I put this in the wrong forum - should've been AdwCleaner Not Responding

Re: AdwCleaner can't remove something

Hello,

Do you have a software from IOBit on your computer?


fr33tux, 2016-11-14 16:19:47 (UTC)

Yes I have IOBit Uninstaller

Re: AdwCleaner can't remove something

Hello,

Ok. This key is created by IOBit, which recreates it if missing. I advise you to uninstall IOBit then if you don't require it specifically.

Best regards,