You sure you are downloading it from an official source? https://toolslib.net/downloads/viewdownload/1-adwcleaner/ from here? If yes, there is a slight possibility, that if you have some form of malware, it will prevent you from downloading any cleanup files. If you are able, do a scan with your current anti-virus and anti-malware software and see if that helps you solve the issue.
Could be that you are a victim of bundleware. Basically, alongside normal maybe even useful software, some providers bundle malicious or useless software just to increase downloads and such. Have you downloading anything from 3rd party providers and not official sources?. Regardless of the fact, Malwarebytes or ADWCleaner should have picked it up and removed it, it could be much more thorough. ...
Hello,
Can you run this software instead: https://support.malwarebytes.com/docs/DOC-1375 ?
It will grab you all your logfiles in one zip file, you'll just need to send me this zip file using https://up2sha.re
Best regards,
bonjours avec la version 6.047 rien au niveau du scan
la version 7.000 me trouve cela pouvez vous me dire si c grave merci d avance
# AdwCleaner 7.0.0.0 - Logfile created on Tue Jul 18 18:14:29 2017 # Updated on 2017/17/07 by Malwarebytes # Database: 07-18-2017.1 # Running on Windows 7 Professional (X86) # Mode: scan # Support: https://www.malwarebytes.com/support
***** [ Services ] *****
...Version 6.047 finds nothing while version 7 finds 262 elements, mostly IE registry keys + one Firefox add-on.
Cookie Manager Button
https://addons.mozilla.org/en-US/firefox/addon/cookie-manager-button/?src=ss
Only new thing I installed recently is Adguard and it is set to work only with IE11. It is not running right now.
***** [ Registry ] *****
PUP.Optional.GameVance, [Key] - HKLM\SOFTWA...Never had issues that ADWCleaner would remove my TeamViewer. You sure it was that software? Maybe it was a fluke or a trojan pretending to be TeamViewer. You could try installing TV, doing a scan with anti-virus software, ADWCleaner and maybe some form of anti-malware on top of that, to confirm or deny your thoughts.
I can't replicate it so not sure what happened. Hopefully just a fluke.
Run AdwCleaner, Tools > Options. Tick "Debug" in the mode section.
Then, do a scan, and a clean. Share the generated logfile from C:\AdwCleaner\AdwCleaner_Debug.log.
Which file is the debug file?
Can you share us the whole Debug log file? You can use Up2Sha.re if you want, or just copy its content on your next answer.