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on AdwCleaner's page

from ****, (09 february 2015)

Just downloaded to update my version, but can't run it because Norton antivirus detects a thread and deletes it immediately. The threat is identified as 'Suspicious.Cloud.7.EP'.
Not sure if this is a false positive, but don't want to take a chance on it. Please verify the software, clean it if necessary and update the download link (or post a note). Txs.

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on AdwCleaner's page

from anonsubmitter, (07 february 2015)

False positives (it's a legitimate VPN extension):
C:\Users\User\AppData\Local\Hola
HKLM\SOFTWARE\Google\Chrome\Extensions\ncffjdbbodifgldkcbhmiiljfcbgjag

If I remember correctly there's also a false positive for the Hola Unblocker Firefox add-on. However, the Firefox add-on stopped working for me - possibly due to AdwCleaner cleaning away files needed for it to work - and re-installing it doesn't help, so I can't submit a report for that add-on. The add-on can be installed from here if anyone wants to have a look at it: http://hola.org/

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on AdwCleaner's page

from Me1, (06 february 2015)

The following entries are false positives:

C:\Documents and Settings\User\Application Data\ProgSense (included with some software to look for updates - nothing malicious or deceiving)


C:\Documents and Settings\User\Application Data\Simple Adblock (adblocker now known as Adblock Plus knowingly installed by user for Internet Explorer)

C:\Documents and Settings\User\Local Settings\Application Data\Hola (knowingly installed by user)

HKCU\Software\ProgSense (included with some software to look for updates - nothing malicious or deceiving)

HKLM\SOFTWARE\Classes\CLSID\{459DD0F7-0D55-D3DC-67BC-E6BE37E9D762} (belongs to ZoomBrowser EX, a Canon camera utility)

The following are proxy settings knowingly added by user:

HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyEnable] - 1

HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - *.local

HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyServer] - socks=localhost:1234


Thanks in advance for correcting the issue.

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on AdwCleaner's page

from mmm, (05 february 2015)

bonjour meme avec la version 4.110 il y a toujours un faux positif pour le logiciel IDM (Internet Download Manager http://www.internetdownloadmanager.com/download.html ) si on supprime les clé de registre affichés cela demande ensuite de reinstaller IDM et on a toujours ce faux positif Rapport pour IDM:
Clé Trouvée : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{0055C089-8582-441B-A0BF-17B458C2A3A8}
Clé Trouvée : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0055C089-8582-441B-A0BF-17B458C2A3A8}
Clé Trouvée : HKLM\SOFTWARE\Classes\CLSID\{0055C089-8582-441B-A0BF-17B458C2A3A8}
Clé Trouvée : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0055C089-8582-441B-A0BF-17B458C2A3A8}
Clé Trouvée : [x64] HKLM\SOFTWARE\Classes\CLSID\{0055C089-8582-441B-A0BF-17B458C2A3A8}
Clé Trouvée : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0055C089-8582-441B-A0BF-17B458C2A3A8}
egalement faux positif pour les logiciel Lastpass https://lastpass.com/misc_download2.php et faux positif pour le logiciel Driver Genius http://www.driver-soft.com/

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on AdwCleaner's page

from Me1, (03 february 2015)

@cocochepeau

Here are most of the entries I could find. I believe the Hotspot Shield drivers might be the culprit. One user had a driver inside Device Manager. Replacing that driver with one from another working computer seems to have corrected the connection issue.

Folder Deleted : C:\ProgramData\hotspot shield

Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\hotspot shield

Folder Deleted : C:\Program Files (x86)\hotspot shield

Folder Deleted : C:\Windows\SysWOW64\hotspot shield

File Deleted : C:\Windows\System32\drivers\taphss6.sys

File Deleted : C:\Windows\System32\drivers\hssdrv6.sys

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\hotspotshield

Key Deleted : HKLM\SOFTWARE\hotspotshield

Key Deleted : HKCU\Software\anchorfree

Folder Found : C:\Users\Sid\AppData\Roaming\hotspot shield

Folder Found : C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\hotspot shield

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on AdwCleaner's page

from ****, (23 january 2015)

Couldn't remember password..so I made a new account.

@cocochepeau I emailed VIPRE about 2 days ago, and yes they confirmed: IT IS A FALSE POSITIVE. They said to make sure your software has the newest VIPRE definitions to the latest version (36814 or higher) and scan the file again...it found no threats to Adwcleaner.

So, it is safe to use!

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on AdwCleaner's page

from ****, (23 january 2015)

I used your software to try and delete V9 and DeltaHomes, but no luck. It seemed to 'clean' up alot of things, but I haven't noticed any change. Can I please get some help?

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on AdwCleaner's page

from merida72, (20 january 2015)

Adwcleaner gave me a virus! Found in Downloads/adwcleaner_4.106.exe

Risk name: Trojan.Win32.Generic!BT
Source: Scanner
Quar date: 1/19/2015 10:53 AM
Risk level: High
Risk category: Trojan

Description: Trojan is a general term for malicious software that is installed under false or deceptive pretenses or is installed without the user's full knowledge and consent. Most Trojans exhibit some form of malicious, hostile, or harmful functionality or behavior.

Advice: This is a high risk and should be removed immediately as it may compromise your privacy and security, make dangerous changes to your computer's settings without your knowledge and consent, or severely degrade your computer's performance and stability.

Do not download!

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on AdwCleaner's page

from assistekinfo, (16 january 2015)

please add NJAX malware removal on your software, he's blocking youtube access in firefox/chrome, thanks

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on AdwCleaner's page

from ****, (08 january 2015)

Thank you for creating and continuing to update AdwCleaner. My 68 year old neighbor called me asking for help removing what turned out to be "Ads by CheckMeUp". Your software worked perfectly, and even found and resolved another issue as well. I am going to donate to help you continue your efforts. It's not a lot, but i hope everyone you help is able to donate something...thanks again!