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Hi,

Can you run it in DEBUG mode ( click "Options" -> "Activate debug mode" ) then post the content of the file called AdwCleaner_dbg_xxx.log located at C:\AdwCleaner

Regards,

Xplode.

Bonjour,

adwcleaner5.019 vient de me proposer la mise à jour vers la version 5.020 , ce que j'ai fait , seulement je me retrouve avec un message d'erreur windows

http://hpics.li/759fd8b

J'ai re-téléchargé plusieurs fois cette version ici puis sur bleepingcomputer mais rien n'y fait.

Par contre si je reviens à la version 5.019 (en annulant la mise à jour) , ça fonctionne et ne me trouve pas ...

Hi,

In fact there is an error with a COM module that your computer doesn't seem to have / find. Instead of making the program crashes when it can't find this module, I just bypass it and the scan can complete.

Moreover, you should have a file called "COMError.log" located at C:\AdwCleaner, can you post it's content ?

Regards,

Xplode.

well after I double click the file nothing comes up. If it should behave like as you mention it, then it hasn't created a new log file, its the same as I posted earlier.

Can you retry with this version : http://sd-1.archive-host.com/membres/up/17959594961240255/Debug2.exe

Now, a pop-up should appear. Please make a screenshot of it and post it in your next reply.

well after I double click the file nothing comes up. If it should behave like as you mention it, then it hasn't created a new log file, its the same as I posted earlier.

well after I double click the file nothing comes up. If it should behave like as you mention it, then it hasn't created a new log file, its the same as I posted earlier.

well after I double click the file nothing comes up. If it should behave like as you mention it, then it hasn't created a new log file, its the same as I posted earlier.

Ok, can you download again this file and run it : http://sd-1.archive-host.com/membres/up/17959594961240255/Debug.exe

Please post the content of C:\Debug.txt which will be created after you run the above file

If you have another message that appears when you run it, please post a screenshot

Hi again,

Ok, it appears that your error comes from an external library that AdwCleaner uses to parse Chrome preferences file. It's weird because this error appears only on a few computers...

Can you retry with this version ( just run it and tell me if you still have the error, do not post debug logfile ) : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner_DBG.exe

Regards,...