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Hello,

Thanks for the report.

Can you generate a ZHPDiag logreport to get more informations on your system ?

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)
• Then post the link in your reply

Best regards,

Hello,

Thanks for the reports. Does the ads pop-up are occuring with only one web-browser ?

Can you generate a ZHPDiag logreport to get more informations on your system ?

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)
• Then ...

I have just run a scan once again and here is the whole logfile :

# AdwCleaner v5.112 - Rapport créé le 18/04/2016 à 11:17:04
# Mis à jour le 17/04/2016 par Xplode
# Base de données : 2016-04-17.1 [Serveur]
# Système d'exploitation : Windows 10 Home  (X86)
# Nom d'utilisateur : Paul - DESKTOP-AQACG2A
# Exécuté depuis : C:\Users\Paul\AppData\Local\Temp\mozOpenDownload\adwcleaner_5.112.exe
# Op...

Hello,

Can you provide us the whole logfile ? (from C:\AdwCleaner\)

Best regards,

Hello,

In v5.000, "Internet Explorer" tab had been removed because IE settings are stored in the registry, therefore keys are now listed under "Registry" tab.

In v5.111, "Chrome" tab had been removed because now there is an option "Reset Chrome preferences". Prior to this version, you should manually select entries that you wanted to remove inside Chrome preferences files, and this was not as...

As i do everyday, today I scanned my computer with Adwcleaner after updating the 5.111 version to the 5.112 version, as the sftware advised me to do.

When the scan was finished (telling me no malicious software had been found on my computer), I was shocked to find out there no longer was a Chrome thumbsmark and therefore presumably my Google Chrome browser hadn't be scanned. It happens to be m...

Hello,

After I installed then uninstalled Ace Stream and its Firefox plugin, I ran a scan on my PC with AdwCleaner and found the following entry to delete :

C:/Users/MyName/AppData/Roaming/.acestream

I asked AdwCleaner to delete it, and it was indeed deleted after rebooting and the report said it was deleted. I ran a second scan and AdwCleaner found nothing to deleted, so I thought the probl...

Hi,

I couldnt find how to attach file here. There are more than 20 log files in that folder. Will add the content of latest 2:

# AdwCleaner v5.112 - Logfile created 17/04/2016 at 22:57:08
# Updated 17/04/2016 by Xplode
# Database : 2016-04-17.1 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (X64)
# Username : skaranth - IND-LWSRIHARI
# Running from : C:\Users\skaranth\Do...

Hello,

Can you provide us the logfile showing the deletion ? (From C:\AdwCleaner\)

Regards,

Thanks for the update. Problem is solved. Mntemp file is no longer detected.