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Hello,

Can you stop the Chrome synchronization, and then retry with AdwCleaner?

-> https://support.google.com/chrome/answer/1181420?hl=en

Thanks,

Hello,

Before launching the cleaning process, can you unselect the following element from the "Folder" result tab?

C:\Users\Master User\AppData\LocalLow\{D2020D47-707D-4E26-B4D9-739C4F4C2E9A}

Then, tell me if it's better.

Thanks,

Greetings,

I see nothing related to cleaning mode in the debug logfile. Can you please tell me exactly when does AdwCleaner freezes?

Thank you.

Regards,

Greetings,

The two CLSID entries seems to be FP. I've removed them.

Still investigating for the last entry.

Regards.

Hi there, I have run the scan couple times, the last time with the box "debug mode" ticked and here is what came up. Can you please help me solve this where the problem might be?  

2016-11-11 11:50:11 :     <INFO>    [main] - Saving current options to the configuration file 2016-11-11 11:50:13 :     <INFO>    [main.gui] - Scan requested 2016-11-11 11:50:14 :     <INFO>    [scan] - Running fro...

ADWCleaner deleted a folder saved on my desktop. As per suggestions on this thread, I ran the Quarantine Manager to restore the files. It worked. Files restored and my pc is much faster now after Ive deleted all those adware. 

Thank you for this product. 

Greetings,

Thank you for sharing the debug logfile. We should be able to work with this.

Regards,

I followed the directions on another thread and ended up with a link that i don't know what to do with: https://up2sha.re/file?f=Qus7dXa8C76r

Greetings,

I can assure you that the download count is correct. Some people might have downloaded your software 2 times, in addition with you.

Can you please tell me what's the name of your Internet browser?

Regards,

is the download count correct after downloading a software. Bcoz when i downloaded the software the count plused by 3.