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Hello,

You can try this specific version of AdwCleaner, and tell me if it's ok with it

Regards,

Hello,

Please download WinsockReset , run it and click on "Proceed with defaults". Is the problem solved after that ?

If it's ok, please download this specific version of AdwCleaner, run a scan, then a clean and tell me if AdwCleaner still breaks your internet connection?

Regards,

I've been on holiday havn't had any time to test your updated version. Probably will get a chance to use it in a couple of days and keep you posted Xplode.

Hi Xplode,

Sadly the same...

Event Type:    Error Event Source:    Application Error Event Category:    None Event ID:    1000 Date:        06/04/2016 Time:        11:20:44 AM User:        N/A Computer:    USER-********** Description: Faulting application adwcleaner_debug.exe, version 5.1.0.9, faulting module libeay32.dll, version 1.0.2.7, fault address 0x00070d1b.

For more information, see ...

Dernier rapport SEAF

1. ========================= SEAF 1.0.1.0 - C_XX 2. 3. Commencé à: 22:11:50 le 05/04/2016 4. 5. Valeur(s) recherchée(s): 6. libeay32.dll 7. 8. Légende: TC => Date de création, TM => Date de modification, DA => Dernier accès 9. 10. 11. ====== Fichier(s) ====== 12. 13. 14. "C:\Documents and Settings\eric\Local Settings\Temp\libeay32.dll" [ NOT_CONTENT_INDEXED|ARCHIVE | 1182 ...

C:\WINDOWS\system32>reg copy /?

REG COPY KeyName1 KeyName2 [/s] [/f] [/reg:32 | /reg:64]

  KeyName    [\\Machine\]FullKey     Machine  Name of remote machine - omitting defaults to the current machine.              Only HKLM and HKU are available on remote machines.     FullKey  ROOTKEY\SubKey     ROOTKEY  [ HKLM | HKCU | HKCR | HKU | HKCC ]     SubKey   The full name of a registry key under ...

I did not uncheck the "Reset Winsock Settings", and originally discovered this issue only happens when this is checked.  I did a comparison of registry files before and after and saw that the major difference in the two was the deletion of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2 registry folders and sub folders - literally everything in that was deleted.

Here is the c...

Hi Xplode.

Sadly no, it is n't...same result. At the "loading database" stage I get a program error (attached)

Event Type:    Error Event Source:    Application Error Event Category:    None Event ID:    1000 Date:        05/04/2016 Time:        6:15:58 PM User:        N/A Computer:    USER-************ Description: Faulting application adwcleaner_debug.exe, version 5.1.0.9, faulting module l...

Hello,

Did you uncheck "Reset Winsock Settings" before doing the "clean" mode ? If AdwCleaner had deleted Winsock entries, they should be listed on the logfile and this is not the case here.

I think it'll be helpful if you could do a snapshot of the registry before AdwCleaner's cleaning and after. You can use a software like RegShot ( https://sourceforge.net/projects/regshot/ ).

With the sna...

Hello Xplode,

Thanks for your time looking into this matter.  I apologize I was away and not able to assist shortly after reporting this issue.  I had noticed that you had released a couple of newer versions while I was away, so I downloaded and ran the newest one 5.109, but the issue persisted.  Please note that I am not deleting any files or folders that your program detects (as there are so...