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Hi,

1.Ran avast! full scan-->no threats found.

2.Ran F-secure online scan-->1 threat removed

3.Ran eset online scan-->3 threats found, did not finish because the UI turned into black lines where the instructions were.

4.Ran MalwareBytesAntiMalware full scan (not the recommended one)-->no threats found.

5.Ran the latest AdwareCleaner-->15 threats found and cleaned, see the copy of log file....

Great !

• Download DelFix from Xplode on your desktop;
• Launch it with administrator rights;
• Select all the option except the one proposing to save the registry;
• Then click on the "Execute" button;
• When everything is finish, the software will close itself;
• Then a report appear on the notepad, please copy paste it's content in your answer.

Then, clean with CCleaner:

1. Download CCleaner from he...

Link: https://up2sha.re/file?f=YQKkOY5LD0Ht

153 PUPs O.o

Written in Text file:

Malwarebytes Anti-Malware www.malwarebytes.org

Scan Date: 9/10/2016 Scan Time: 10:23 AM Logfile: Results.txt Administrator: Yes

Version: 2.2.1.1043 Malware Database: v2016.09.10.01 Rootkit Database: v2016.08.15.01 License: Free Malware Protection: Disabled Malicious Website Protection: Disabled Self-protection: ...

Hello,

Thanks. Finally:

• Download MalwareBytes Anti Malware here.
• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, click on Scan now, and click on Launch the exam.
• If something is detected, choose to Quarantine everything. If it asks you to reboot the ...

I keep getting an error that pops up near the end when I'm scanning. I've tried running it as an admin but the same thing keeps happening. I ran a debug report after reading some some other threads however I'm at a loss on what the problem could be.  The error says it's line 14856

2016-09-08 13:04:44 :     <INFO>    [main] - Saving current options to the configuration file 2016-09-08 13:04:46 ...

And obviously ( SimpleHelp Technician.exe )  <<<<<< notice the space between SimpleHelp and Technician

http://i.imgur.com/j1HXxNg.png

In addition to javaw.exe I just CONFIRMED another file that would need to be whitelisted for this remote program ( SessionUI.exe )

http://i.imgur.com/5PiCM0H.png

javaw.exe screenshot http://i.imgur.com/FluqZu7.png

Thank you

Unfortunately it still gets killed. I suspect it is javaw.exe since the remote software program runs on Java

http://i.imgur.com/ImbkIiJ.png

javaw.exe shows up twice in the debug log but it is not whitelisted.

Appreciate your help

Bonsoir,

j'utilise Windows 10, j'ai Windows Defender comme antivirus, Malwarebytes Anti-Malware Home (Premium) et Adwcleaner 6.010.

L'analyse antivirus ne trouve rien,

Malwarebytes ne trouve rien,

Adwcleaner me signale 2 clés de registre et je ne sais pas à quoi elles correspondent et s'il faut les supprimer.

Je joins le rapport Adwcleaner.

Merci d'avance pour votre réponse.

Jean 85

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