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Hello,

Please use the following process while we'll release the next AdwCleaner version:

1. Download *Malwarebytes* here: https://www.malwarebytes.com/mwb-download/thankyou/.
2. Launch Malwarebytes from your desktop
3. Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
4. Tab Scan choose Threats scan, click on Start scan.
5. If something is de...

Hello,

Sorry for the delay.

Can you relaunch AdwCleaner, do a scan, and uncheck:

• UCGuard from the Services tab,
• C:\WINDOWS\SysNative\drivers\ucguard.sys from the Files tab

Then, do a clean and share the generated logfile.

Regards,

Hello,

We're working on it, sorry for the inconvenience.

Regards.

https://up2sha.re/file?f=VwjrAbLBovid

i encounter the same... now i cant proceed to clean the threats :((

Please help

hello cocochepeau, 

thank you for helping! It took me quite a while to restore all the 7000+ files and folders with ownership and next step applying users/rights to all these objects. wrote some scripts what helped.

What i'm still curious about is: what happened - the task went thru the whole procedure correctly an after restarting the logfile appeared as usual. However - it went nuts.

I eve...

HI..the same problem occured with me

this is my debug log file

https://up2sha.re/file?f=7dqA4jZxT9SU

please fix this issue..thank you

Bonjour, 

je précise il y a un message d'erreur qui arrive et en appuyant sur ok ferme le programme .

le rapport complet :

2016-10-22 12:13:53 :     INFO    [main] - >>>> STARTING <<<< 2016-10-22 12:13:53 :     INFO    [main] - Version: 6.030 2016-10-22 12:13:53 :     INFO    [main] - RAM Usage: 41 2016-10-22 12:13:53 :     INFO    [main] - OS: WIN_10  X64 2016-10-22 12:13:53 :     <INFO>  ...

Hello,

Sorry to read this.

- Can you share the scan logfile?

Then, can you relaunch AdwCleaner, click on Tools -> Options and tick "Debug" in "Mode" section.

Do a scan and a clean, the crash should still occur. Simply exit the freezed window. Then, host the file "C:\AdwCleaner\AdwCleaner_Debug.log" on https://up2sha.re/ and copy/paste here the generated link.

Best regards,

I'm using Adwcleaner 6.030 on windows 10. I manage to scan without any problem, but then while cleaning the files the program just freezes and doesnt respond. I can't get rid of this virus like this.

Thanks for the support alowe56.  Reimage has been playing by strict guidlines for just over 1 year now.  I am very confident in how the operation is run today.

Destrio5 - Hard not to laugh at that comment as pretty much everyone with a 5th grade education puts 2 spaces after a period.  As you an see online, we don't do much (or any) damage control on user feedback.  We also wouldn't pose as a ...