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Hello,

Sorry for the delay.

You have a Dell computer, don't you ? It may be a corner case with some Dell processes and AdwCleaner..

In the meantime, to be sure that you get the latest database version, can you copy/paste here the content of AdwCleaner scanning logfile (from C:\AdwCleaner\) ?

Best regards,

Hello,

So, it's a DNS issue.. It's strange that only Edge is impacted.

We'll remove the cached files from Edge, and then reset the network configuration if needed :

1. Launch Edge,
2. Click on the top-right "..." to show the menu.
3. Settings
4. Delete navigation data - choose the elements to remove
5. Check all, except "Passwords"
6. Delete

Quit Edge, restart it : does it work ?

If you still get the sa...

bonsoir,

comme vous l'aaurez compris j'ai installer adwcleaner et quand j'ai ouvert pour lancer le scanner par de chrome juste firefox alors que je n'ai pas le navigateur sur mon ordinateur.

Merci de votre aide

OK,

I finally got to download and run it V5.112 and no BSOD, so thank you for looking into it and fixing it for me.

Here is the report:

# AdwCleaner v5.112 - Logfile created 19/04/2016 at 16:50:38
# Updated 17/04/2016 by Xplode
# Database : 2016-04-19.5 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : Steve - STEVESPC
# Running from : C:\Users\Steve\Downloads\adwcleaner_...

Here is the log :

Résultats de correction de Farbar Recovery Scan Tool (x86) Version:18-04-2016
Exécuté par Paul (2016-04-19 20:58:21) Run:1
Exécuté depuis C:\Users\Paul\Desktop
Profils chargés: Paul (Profils disponibles: Paul)
Mode d'amorçage: Normal

==============================================

fixlist contenu:
*****************
CreateRestorePoint:
CloseProcesses:
EmptyTemp:
S3 avchv; \S...

Hello,

Thanks for your help !

The second BSOD is caused by the same processus. It's probably my fault, I made a mistake when I added this case to the database.. Can you retry now (with the v5.112) ? (and be sure to get a network connection to get the latest database update)

Best regards,

Hello,

Thanks, the dump file was useful it was at least due to the PRSvc.exe process. Can you retry again ? (be sure the database has been updated..).

If you face another BSOD, can you redo the same thing as here ?

Thank you for your patience,

I don't think that is the correct file because the time isn't correct but I could be wrong so here it is:

2016-04-19 05:33:59 : [Notice]        Scan started 2016-04-19 05:33:59 : [Success]        Internet connection is UP 2016-04-19 05:34:01 : [Success]        Loaded C:\Users\Steve\AppData\Local\Temp\sqlite.dll 2016-04-19 05:34:01 : [Success]        Opened C:\AdwCleaner\adwcleaner.db 2016-04-1...

OK Here it is:

# AdwCleaner v5.112 - Logfile created 19/04/2016 at 05:34:03
# Updated 17/04/2016 by Xplode
# Database : 2016-04-19.1 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : Steve - STEVESPC
# Running from : C:\Users\Steve\Downloads\adwcleaner_5.112.exe
# Option : Scan
# Support : http://toolslib.net/forum

***** [ Services ] *****

Service Found : swdumon

***** [ Fo...

Hello,

Can you relaunch AdwCleaner, click on "Options" -> check "Activate the debug mode". Then, be sure the database is updated and click on "scan".

Please share the logfile here..