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Greetings,

Please do as follow:

1. Relaunch AdwCleaner,
2. Click on Tools > Options,
3. Here, tick "Debug" in the "Mode" section,
4. Then, do a scan.

Wait until it crashes. Then, just close AdwCleaner through the Task manager. A debug logfile should be available here: C:\AdwCleaner\AdwCleaner_Debug.log.

Please share it using Up2Sha.re. Just copy/paste the generated link in your next answer.

Thanks!

I just DL adwcleaner but during installation it stops and displays catastrophic error.  Then I have to go into the tast manager to stop adwcleaner.  Any suggestions?  

Hello,

I just downloaded adwcleaner and all I get is a save or run box, I clicked run, box goes empty for about 5 minutes.  Nothing else happens on screen then the empty box says run, again and that's it.  Should I click on the the your download will start shortly, click here???

Thanks

Hello,

Can you share the debug logfile, after the freeze occured?

Merci,

I saw from other posts that you nede debug file also so here it is. 

2017-02-14 16:53:55 : 	<INFO>	[main] - Saving current options to the configuration file
2017-02-14 16:53:57 : 	<INFO>	[main.gui] - Scan requested
2017-02-14 16:53:57 : 	<INFO>	[scan] - Running from: C:\AdwCleaner
2017-02-14 16:53:57 : 	<INFO>	[scan] - Progress: 0%
2017-02-14 16:53:57 : 	<INFO>	[database] - Checking for datab...

Hi,

After running the scan with ADW Cleaner I tried to delete/clean found infections, but the adw cleaner freezes and stops responding? What to do? Here is the Scan logfile I think.

Thank you !

***** [ Services ] *****

No malicious services found.


***** [ Folders ] *****

Folder Found:  C:\_acestream_cache_


***** [ Files ] *****

No malicious files found.


***** [ DLL ] *****

No mali...

Greetings,

Can you share the cleaning logfile of AdwCleaner? It should be located here: C:\AdwCleaner\AdwCleaner[Cxxx].txt

Regards,

I found out I have malware or spyware on my PC.  I have Malwarebytes Premium and have ran that but it still doesnt do the trick.  After googling the problem I realize I need to go to this site (Toolslib) to download adwcleaner so I download that, run it, it comes up with 9-14 pieces of spy/mal/ransommare.  Adwcleaner fixed that problem (supposedly) then reboots my PC but I still have the issue ...

I don't know if I should bc I restored the deleted entries and internet started working again :)

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hel22, 2017-02-12 19:44:12 (UTC)

So, you just restored all these registry entries (from your screenshot) and Internet started working again, right?

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cocochepeau, 2017-02-12 19:46:58 (UTC)

Yes, exactly. Whenever I'll be running adwcleaner, those will come up again and I won't be able to use in...

I don't know if I should bc I restored the deleted entries and internet started working again :)

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hel22, 2017-02-12 19:44:12 (UTC)

So, you just restored all these registry entries (from your screenshot) and Internet started working again, right?