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Hi,

I've read another thread about my problem and i wanted to ask if somebody can help me too.

The problem i have is that i have a virus on my laptop and i have tried to delete it with different "scanners" like Malwarebyte, Ccleaner, Esetonline scanner & AdwCleaner. The most of the virus is gone but there is 1 service in AdwCleaner that i can't remove. Everytime i want to clean it in AdwClean...

Hello,

Before pressing the clean button, can you unselect the elements below:

• "UCGuard" from the "Services" tab
• "C:\WINDOWS\SysNative\drivers\ucguard.sys" from the "Files" tab

Then, press the Clean button, and share the generated logfile.

Thanks,

Hello,

Before doing the clean, can you:

• unselect the element "UCGuard" from the "Services" tab
• unselect the element "C:\Windows\SysNative\drivers\ucguard.sys" from the "Files" tab

Then, do a clean, and share the generated logfile.

Thanks,

Hello,

Yeah, I thought you were speaking of something else than UCGuard.

We are working on to improve this part, some news soon.

Best regards,

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fr33tux, 2016-10-29 16:48:28 (UTC)

Hi

yeah . what I Mentioned above is what I want to report it to you ! here a set of my screenshots ! https://postimg.org/gallery/1byvnlza6/

and also note that there are a programs then UCbrowser (UCGuard) which...

Greetings,

I presume you're using Google Chrome as web browser?

You should be able to pass through the security warning and download AdwCleaner. Can you please show me a screen capture of this alert?

Thank you.

Regards.

Hello,

I have encountered a problem. After Scanning and hitting the button Clean, it runs as if it is starting the cleaning process. Then after a few seconds the application doesn't respond. I read the instructions and this is my debug link: https://up2sha.re/file?f=T7RvW1RLQxPO

I use Win 10 64-bit.

Please help me. Thanks

My AdwCleaner 6.0.3.0 download from the ToolsLib website is giving a security warning. I am happy with the service and the software but I need a safe download for Windows XP, as my XP computer and Google browser are no longer supported. I can't afford to upgrade my old Dell computer at this stage. Your help please?

Hi,

Sorry if i'm doing this the wrong way but i have the same problem as pedromatt. Can somebody help me with this problem step by step?

Hi there, I've experienced a common issue faced by some other users as well. Whenever I selected "Clean" after the Scanning process, the program turned into Not Responding and freezes up my computer. Here's the log for Scanning.  http://textuploader.com/d5ma1

Bonjour, désolé pour le retard vous pouvez me critiquer X)

he bien vous avez raison cocochepeau quelque jour après même problème , j'ai fait comme vous m'avez demander fr33tux celà a duré plusieurs heures et surprise toujours de google chrome alors que je l'ai désinstallé bizarre . voici l rapport de scan

# Mode: Scan # Support : https://www.malwarebytes.com/support



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