Rechercher

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I would highly recommend REMOVING javaw.exe from the ADWcleaner whitelist.

Malwarebytes / JRT successfully whitelisted SimpleHelp WITHOUT whitelisting javaw.exe

Please let me know when javaw.exe is removed from the whitelist and I will re-test simplehelp.

Thank you

Hi Xplode, sorry for dropping off the map like that. Life has been crazy.

Kaseya changed their paths; here's their current paths (I included our GUID, but other companies will have a different one):

C:\Program Files (x86)\Kaseya\KRNSNC47953309850771\AgentMon.exe
C:\Program Files (x86)\Kaseya\KRNSNC47953309850771\curl.exe
C:\Program Files (x86)\Kaseya\KRNSNC47953309850771\DLLRunner32.exe
C:\P...

Thank you, thank you , thank you.

It works 100% now!

Consider this issue 100% resolved.

Thank you for your time and consideration.

Hello,

Do you still have the issue with the latest definitions ?

Checking in....

Thank you

And obviously ( SimpleHelp Technician.exe )  <<<<<< notice the space between SimpleHelp and Technician

http://i.imgur.com/j1HXxNg.png

In addition to javaw.exe I just CONFIRMED another file that would need to be whitelisted for this remote program ( SessionUI.exe )

http://i.imgur.com/5PiCM0H.png

javaw.exe screenshot http://i.imgur.com/FluqZu7.png

Thank you

Unfortunately it still gets killed. I suspect it is javaw.exe since the remote software program runs on Java

http://i.imgur.com/ImbkIiJ.png

javaw.exe shows up twice in the debug log but it is not whitelisted.

Appreciate your help