Ran v7. This time only found two elements -- same file "PUP.LEGACY.OPTIONAL". Computer restarted after I clicked clean/remove option. When I ran scan again, same two objects were found. If you can think of any options, please advise. If think running scans in safe mode w/networking is best option, I'll give that a shot.
Thanks again for all the help.
Sure thing -- link as follows:
https://up2sha.re/file?f=zm5Fq0f2
Please advise if that's not what you're referring to.
Can you share the file C:\AdwCleaner\Qarantine\Quarantine.info?
Thanks,
Hello,
Can you use this tool beforehand, and then retry to start AdwCleaner: https://toolslib.net/downloads/viewdownload/385-avcertclean/ ? (please copy paste the displayed logfile in your next reply)
Thanks,
Thank you for the feedback. I ran the MB check and uploaded the zip file. Didn't get confirm when uploaded the zip and may have submitted more than once -- please advise if you did not receive it.
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You sure you are downloading it from an official source? https://toolslib.net/downloads/viewdownload/1-adwcleaner/ from here? If yes, there is a slight possibility, that if you have some form of malware, it will prevent you from downloading any cleanup files. If you are able, do a scan with your current anti-virus and anti-malware software and see if that helps you solve the issue.
Hello,
Can you run this software instead: https://support.malwarebytes.com/docs/DOC-1375 ?
It will grab you all your logfiles in one zip file, you'll just need to send me this zip file using https://up2sha.re
Best regards,
bonjours avec la version 6.047 rien au niveau du scan
la version 7.000 me trouve cela pouvez vous me dire si c grave merci d avance
# AdwCleaner 7.0.0.0 - Logfile created on Tue Jul 18 18:14:29 2017 # Updated on 2017/17/07 by Malwarebytes # Database: 07-18-2017.1 # Running on Windows 7 Professional (X86) # Mode: scan # Support: https://www.malwarebytes.com/support
***** [ Services ] *****
...Sure can. Logfile below (I'm not familiar with MB3 analysis -- I google'd it, but not clear on how to execute on my computer -- if you can tell me how to run MB3, I'd be glad to):
Log file:
# AdwCleaner v6.047 - Logfile created 16/07/2017 at 04:04:35 # Updated on 19/05/2017 by Malwarebytes # Database : 2017-07-13.1 [Local] # Operating System : Windows 10 Home (X64) # Username : Chris Jankows...