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Hello,

Then, start AdwCleaner, click on Tools > Options, and tick the checkbox "Chrome preferences" under "Reset" section.

Click on [Ok], then do a scan followed by a Clean, and share the logfile.

Regards,

Hello,

Sorry for being so late to answer. Don't hesitate to "up" the topic by replying in it if you don't have any answer within three days.

Thanks for the shortcut.

@haronaroum: I strictly discourage any use of Spyhunter until the case involving Enigma (SpyHunter's editor) is solved. There are a lot of means to get rid of MPC Cleaner, just create your own topic on this forum and we'll help ...

Hello,

If possible, can you zip the AdwCleaner folder in C:\ and send it ? (You can host it on https://up2sha.re if it's smaller than 30MB)

Best regards,

Hello,

Do you have a screenshot of the message saying that AdwCleaner may be blocking the installation ?

Best regards,

I use AdwCleaner on a constant basis. Recently I scanned a computer with it to remove some residual shopathome.com issues. Afterwards I noticed an entire folder missing. After searching my C: drive, it showed it was now located in the quarantine folder created by AdwCleaner. Fearing the worst I looked back at the logs created from that scan. It shows nothing about that folder (and several other...

Hello,

I really need the logfile content, not just the filename:

• launch Malwarebytes -> click on History -> Application logs -> Select the last exam log -> Show.
• Click on Export -> text file (*.txt) -> Choose the desktop as destination, name the file "report-mbam" for example, and click on Save.
• Paste the logfile in your next answer.

Best regards,

Hello,

Can you provide the generated logfile ? Usually from C:\AdwCleaner\

Best regards,

Hello,

Sorry for the inconvenience, it has been fixed a few minutes ago.

Best regards,

Hello,

We can help you if you share the Scan logfile, usually from C:\AdwCleaner\AdwCleaner[Sxx].txt. You can host it on https://up2sha.re and copy/paste the generated link here.

Best regards,

Hello,

Thanks !

Can you do the following to get additional informations ?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best regards,