I cannot help you, I'm sorry. I wish I could, then we'd BOTH know what we're doing when we get results. I don't understand computers well enough to understand 9/10ths of what they even DO anymore. I know this much: everything is slow, and has been since Windows 10 was forced upon us all. I don't even understand WHAT this program actually does except "clean" things that are "bad" ... lol ... goo...