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Hello,

Can you try with this version of AdwCleaner and tell me if you still have the BSOD ? : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner.exe

Regards,

Hello,

Thanks, the dump file was useful it was at least due to the PRSvc.exe process. Can you retry again ? (be sure the database has been updated..).

If you face another BSOD, can you redo the same thing as here ?

Thank you for your patience,

Hello,

Thanks.

Relaunch AdwCleaner, and in the Options menu, be sure "Activate the debug mode" and "Reset Chrome preferences" are both checked.

Then, click on "Cleaning". If there is a BSOD, just reboot.

You'll then have a logfile in C:\AdwCleaner\AdwCleaner_dbg_xxxxxx.log, please share it as above.

Best regards,

Hello,

Can you relaunch AdwCleaner, click on "Options" -> check "Activate the debug mode". Then, be sure the database is updated and click on "scan".

Please share the logfile here..

Hello,

No, I had just opened Firefox and Thunderbird. This acestream malware really seems difficult to get rid of. Have you already had problems after installing this software?

Hello,

Hm, did you start any other software before AdwCleaner ?

It really seems to be related to this, but I can't see any trace of it in your computer..

Hello,

Can you provide us the whole list of running processes ?

In powershell, enter the following command and copy/paste the content in your next answer :

Get-Process

Best regards,

Hello,

Can you provide us the whole logfile please ? (from C:\AdwCleaner\)

Best regards,

Hello,

Yes, please prefer the official download website or a trusted source to get your software.. It may avoid you some troubles !

Regards,

Hello,

Does the folder still appears when you reboot your computer ?