I have tried several times to run AdwCleaner 7.0.6.0 on my laptop but it continues to stop during Heuristic analysis while doing a scan and windows closes the program.  I am running a Windows 10 Home (1709) OS on a Dell Inspiron laptop.  Any Help would be greatly appreciated.

Thanks, Peter

Re: AdwCleaner 7.0.6.0 has stopped working

Hi,

Please run AdwCleaner in debug mode.

  • Open AdwCleaner and click Tools > Options and place a check in the box next to Debug Logs
  • Run another scan/clean.
  • Then, share the file: C:\AdwCleaner\AdwCleaner_Debug.log

Thanks.

Re: AdwCleaner 7.0.6.0 has stopped working

I have the same problem with version 7.0.6.0 on an older Dell laptop using Windows 7 with my anti virus disabled.  Tried using version 7.0.1.0 with the debug option selected and get the same results.  Stops after beginning the heuristic scan.  Any thoughts solutions.  Version 7.0.6 works fine on a Dell desktop with windows 7.

Re: AdwCleaner 7.0.6.0 has stopped working

cocochepeau

I re-ran Adwcleaner today in debug mode.  The log file is below as you requested.

Peter

 

2018-01-17 13:09:09.941 DEBUG [7100] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2018-01-17 13:09:09.956 DEBUG [7508] [MainUI::Entry@1277] [+] Checking for update... 2018-01-17 13:09:11.369 DEBUG [7508] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2018-01-17 13:09:11.369 DEBUG [7508] [AdwCleanerSDK::checkCA@289] [!] Issuer OK 2018-01-17 13:09:11.369 DEBUG [7508] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2018-01-17 13:09:11.369 DEBUG [7508] [AdwCleanerSDK::checkCA@289] [!] Issuer OK 2018-01-17 13:09:11.509 DEBUG [7508] [AdwCleanerSDK::GetVersionServer@393] [+] Last version: 7.0.6.0 2018-01-17 13:09:11.509 DEBUG [7508] [AdwCleanerSDK::CompareVersion@429] [i] Current version: 7.0.6.0 | Latest version: 7.0.6.0 2018-01-17 13:09:11.509 DEBUG [7508] [MainUI::Entry@1297] [+] Initialize Scan... 2018-01-17 13:09:11.634 DEBUG [7508] [MainUI::Entry@1338] [+] Updating database. 2018-01-17 13:09:12.619 DEBUG [7508] [AdwCleanerSDK::Database::Database::checkUpdate@1250] [+] 1... 2018-01-17 13:09:12.619 DEBUG [7508] [AdwCleanerSDK::Database::Database::checkUpdate@1256] [i] SUCCESS 2018-01-17 13:09:12.619 DEBUG [7508] [AdwCleanerSDK::Database::Database::checkUpdate@1259] [+] Checking for fresh definitions 2018-01-17 13:09:12.634 DEBUG [7508] [AdwCleanerSDK::Database::Database::loadnonce@278] [+] Nonce fresh: 4b0a4251e5f3afb5 2018-01-17 13:09:12.634 DEBUG [7508] [AdwCleanerSDK::Database::Database::loadnonce@279] [+] Nonce unfresh: fb20310e1a85277d 2018-01-17 13:09:12.634 DEBUG [7508] [AdwCleanerSDK::Database::Database::checkUpdate@1262] [!] Updates available! 2018-01-17 13:09:12.634 DEBUG [7508] [AdwCleanerSDK::Database::Database::update@1124] [+] Updating definitions 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1093] [i] OID: 1.2.840.113549.1.1.1 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1094] 0 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1110] [!] Issuer OK 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1093] [i] OID: 1.2.840.113549.1.1.1 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1094] 4 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1110] [!] Issuer OK 2018-01-17 13:09:12.681 DEBUG [7508] [AdwCleanerSDK::Database::Database::update@1181] [!] Downloading... 2018-01-17 13:09:13.417 DEBUG [7508] [AdwCleanerSDK::Database::Database::update@1233] [i] Done 2018-01-17 13:09:13.418 DEBUG [7508] [AdwCleanerSDK::Database::Database::update@1240] [i] DB stored in C:\AdwCleaner 2018-01-17 13:09:13.418 DEBUG [7508] [MainUI::Entry@1388] [+] Doing some magic. 2018-01-17 13:09:13.418 DEBUG [7508] [AdwCleanerSDK::Database::Database::gennonce@1044] [+] DB loading (1) 2018-01-17 13:09:13.418 DEBUG [7508] [AdwCleanerSDK::Database::Database::gennonce@1059] Success 2018-01-17 13:09:13.418 DEBUG [7508] [AdwCleanerSDK::Database::Database::genkey@26] [+] DB loading (2) 2018-01-17 13:09:13.418 DEBUG [7508] [AdwCleanerSDK::Database::Database::genkey@108] Success 2018-01-17 13:09:13.419 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1422] [i] 2 - SUCCESS 2018-01-17 13:09:13.420 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1439] [i] 4 - SUCCESS 2018-01-17 13:09:13.422 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1454] [i] 5 - SUCCESS 2018-01-17 13:09:13.422 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1467] [i] 6 - SUCCESS 2018-01-17 13:09:13.423 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1472] 7... 2018-01-17 13:09:13.449 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1477] 0 2018-01-17 13:09:13.454 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1502] [i] Magic done. 2018-01-17 13:09:13.454 DEBUG [7508] [AdwCleanerSDK::Database::Database::decompress@1278] [+] Loading the database (4)  2018-01-17 13:09:13.455 DEBUG [7508] [AdwCleanerSDK::Database::Database::LoadHeaderFromJson@1022] 01-16-2018.1 2018-01-17 13:09:13.455 DEBUG [7508] [AdwCleanerSDK::Database::Database::LoadHeaderFromJson@1030] 0 2018-01-17 13:09:45.142 DEBUG [7508] [MainUI::Entry@1426] [+] Starting scan. 2018-01-17 13:09:45.142 DEBUG [7508] [MainUI::Entry@1430] [+] Scanning for Generics. 2018-01-17 13:09:45.172 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::ProgramFiles@1746] [Heuristics]-1- 2018-01-17 13:09:50.590 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::ProgramFiles@1979] [Heuristics] Found C:/Program Files (x86)/Common Files 2018-01-17 13:09:51.906 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::AppDataCommonDir@2007] [Heuristics]-2- 2018-01-17 13:09:54.367 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::AppDataDir@2103] [Heuristics]-3- 2018-01-17 13:09:54.919 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::Installer@2298] [Heuristics]-4- 2018-01-17 13:09:58.203 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::Folders@2348] [Heuristics]-5- 2018-01-17 13:10:19.718 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::Files@2435] [Heuristics]-6- 2018-01-17 13:10:19.734 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::Keys@2629] [Heuristics]-7- 2018-01-17 13:10:20.031 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::Data@2810] [Heuristics]-8-  

Re: AdwCleaner 7.0.6.0 has stopped working

Hello,

Thanks. The logfile seems truncated. Can you please upload it here: https://up2sha.re - Then, share me the generated link.

Thanks again.

Re: AdwCleaner 7.0.6.0 has stopped working

I thought the file was truncated too but that's how it looks.  The process just stops.  The link is below.

AdwCleaner_Debug

Re: AdwCleaner 7.0.6.0 has stopped working

Am also running current Win 7 on a Dell [E6400] laptop, am also encountering the exact same error identified above, and enabling the debug option, the exact same log file shown above is being generated verbatim.  Seems this problem has existed since the introduction of AdwCleaner 7 or shortly thereafter.  I found AdwCleaner to be very useful in its earlier working version, was very disappointed to lose it.  Seems strange that a MalwareBytes-associated program would suffer this persistent issue for such a long time.  Please let me know what you need from this end to troubleshoot it.

Thanks, George

P.S.  While here, I'll mention that I use Internet Download Manager, and downloading the AdwCleaner program via MajorGeeks results in an error notification:  "IDM started to download the file using one connection because of data corruption when newly received data in several connections did not match the same data downloaded earlier."  This happens every time, with every successive AdwCleaner version, and ONLY with this program.  A direct ie11 download of the program file compares exactly with the IDM download.

Cross-checking info: AdwCleaner_7.070.exe as saved to my local drive, MD5: 3E3DEE6996E9C17C10A39EEF05973792, Size: 8,206,624, Modified: 1/18/18 21:12:53 .  And yes, the debug data is the same as for 7.060 per this thread...

Re: AdwCleaner 7.0.6.0 has stopped working

Thanks. I'm also running the current Windows 7 on the Dell [E6400] laptop, also encountered the exact error defined above and allowed the debugging option, the same exact log file shown above is currently is created in the original language. gmail login