ADWCleaner not update database

Greetings,

Please run AdwCleaner in debug mode.

• Open AdwCleaner and click Tools > Options and place a check in the box next to Debug Logs
• Run another scan/clean.
• Then, share the file: C:\AdwCleaner\AdwCleaner_Debug.log

Thanks.

2018-03-16 15:59:17.927 DEBUG [1944] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2018-03-16 15:59:17.932 DEBUG [3316] [MainUI::Entry@1277] [+] Checking for update... 2018-03-16 15:59:18.090 DEBUG [3316] [AdwCleanerSDK::GetVersionServer@381] [!] Error has occurred: 1753 2018-03-16 15:59:18.090 DEBUG [3316] [AdwCleanerSDK::GetVersionServer@393] [+] Last version: 2018-03-16 15:59:18.090 DEBUG [3316] [MainUI::Entry@1297] [+] Initialize Scan... 2018-03-16 15:59:18.093 DEBUG [3316] [MainUI::Entry@1338] [+] Updating database. 2018-03-16 15:59:18.095 DEBUG [3316] [AdwCleanerSDK::Database::Database::checkUpdate@1250] [+] 1... 2018-03-16 15:59:18.095 DEBUG [3316] [AdwCleanerSDK::Database::Database::checkUpdate@1256] [i] SUCCESS 2018-03-16 15:59:18.096 DEBUG [3316] [AdwCleanerSDK::Database::Database::checkUpdate@1259] [+] Checking for fresh definitions 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::loadnonce@221] [!] Error has occurred: 1753 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::loadnonce@229] [+] Nonce fresh: 6e97bc5fb6174725 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::loadnonce@230] [+] Nonce unfresh: 6e97bc5fb6174725 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::checkUpdate@1266] [!] You already have the latest definitions. 2018-03-16 15:59:18.098 DEBUG [3316] [MainUI::Entry@1388] [+] Doing some magic. 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::gennonce@1044] [+] DB loading (1) 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::gennonce@1059] Success 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::genkey@26] [+] DB loading (2) 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::genkey@108] Success 2018-03-16 15:59:18.098 DEBUG [3316] [AdwCleanerSDK::Database::Database::decrypt@1416] [!] 2 - FAILURE 2018-03-16 15:59:18.098 DEBUG [3316] [MainUI::Entry@1391] [+] Failure (1). Please contact support@malwarebytes.com and provide this logfile. 2018-03-16 15:59:18.102 DEBUG [3316] [AdwCleanerSDK::Database::Database::gennonce@1044] [+] DB loading (1) 2018-03-16 15:59:18.102 DEBUG [3316] [AdwCleanerSDK::Database::Database::gennonce@1059] Success 2018-03-16 15:59:18.102 DEBUG [3316] [AdwCleanerSDK::Database::Database::genkey@26] [+] DB loading (2) 2018-03-16 15:59:18.103 DEBUG [3316] [AdwCleanerSDK::Database::Database::genkey@108] Success 2018-03-16 15:59:18.103 DEBUG [3316] [AdwCleanerSDK::Database::Database::decrypt@1422] [i] 2 - SUCCESS 2018-03-16 15:59:18.103 DEBUG [3316] [AdwCleanerSDK::Database::Database::decrypt@1439] [i] 4 - SUCCESS 2018-03-16 15:59:18.104 DEBUG [3316] [AdwCleanerSDK::Database::Database::decrypt@1454] [i] 5 - SUCCESS 2018-03-16 15:59:18.104 DEBUG [3316] [AdwCleanerSDK::Database::Database::decrypt@1467] [i] 6 - SUCCESS 2018-03-16 15:59:18.104 DEBUG [3316] [AdwCleanerSDK::Database::Database::decrypt@1472] 7... 2018-03-16 15:59:18.119 DEBUG [3316] [AdwCleanerSDK::Database::Database::decrypt@1477] 0 2018-03-16 15:59:18.121 DEBUG [3316] [AdwCleanerSDK::Database::Database::decrypt@1502] [i] Magic done. 2018-03-16 15:59:18.121 DEBUG [3316] [AdwCleanerSDK::Database::Database::decompress@1278] [+] Loading the database (4) 2018-03-16 15:59:18.149 DEBUG [3316] [AdwCleanerSDK::Database::Database::LoadHeaderFromJson@1022] 02-08-2018.1 2018-03-16 15:59:18.149 DEBUG [3316] [AdwCleanerSDK::Database::Database::LoadHeaderFromJson@1030] 0 2018-03-16 15:59:32.363 DEBUG [3316] [MainUI::Entry@1426] [+] Starting scan. 2018-03-16 15:59:32.363 DEBUG [3316] [MainUI::Entry@1430] [+] Scanning for Generics. 2018-03-16 15:59:32.373 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::ProgramFiles@1758] [Heuristics]-1- 2018-03-16 15:59:32.507 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::AppDataCommonDir@2019] [Heuristics]-2- 2018-03-16 15:59:32.646 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::AppDataDir@2115] [Heuristics]-3- 2018-03-16 15:59:32.677 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Installer@2310] [Heuristics]-4- 2018-03-16 15:59:32.691 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Folders@2360] [Heuristics]-5- 2018-03-16 15:59:33.708 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Files@2447] [Heuristics]-6- 2018-03-16 15:59:33.714 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Keys@2641] [Heuristics]-7- 2018-03-16 15:59:33.873 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Data@2822] [Heuristics]-8- 2018-03-16 15:59:33.874 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Data@2828] [Heuristics]-8-1 2018-03-16 15:59:33.880 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Data@2832] [Heuristics]-8-2 2018-03-16 15:59:33.880 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Data@2835] [Heuristics]-8-3 2018-03-16 15:59:33.880 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Data@2838] [Heuristics]-8-4 2018-03-16 15:59:33.880 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Data@2841] [Heuristics]-8-5 2018-03-16 15:59:33.880 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Data@2847] [Heuristics]-8-6 2018-03-16 15:59:33.880 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Value@3003] [Heuristics]-9- 2018-03-16 15:59:33.880 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::TaskName@3027] [Heuristics]-10- 2018-03-16 15:59:33.896 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::TaskContent@3085] [Heuristics]-11- 2018-03-16 15:59:33.939 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::ServicesName@3166] [Heuristics]-12- 2018-03-16 15:59:33.959 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::ServicesContent@3247] [Heuristics]-13- 2018-03-16 15:59:33.982 DEBUG [3316] [AdwCleanerSDK::Generic::Generics::Registry@3379] [Heuristics]-14- 2018-03-16 15:59:34.009 DEBUG [3316] [MainUI::Entry@1458] [+] Scanning for services. 2018-03-16 15:59:36.187 DEBUG [3316] [MainUI::Entry@1479] [+] Scanning for folders. 2018-03-16 15:59:57.934 DEBUG [3316] [MainUI::Entry@1498] [+] Scanning for files. 2018-03-16 16:00:05.036 DEBUG [3316] [MainUI::Entry@1517] [+] Scanning for DLL. 2018-03-16 16:00:05.036 DEBUG [3316] [MainUI::Entry@1522] [!] WIP. 2018-03-16 16:00:05.036 DEBUG [3316] [MainUI::Entry@1527] [+] Scanning for WMI. 2018-03-16 16:00:05.166 DEBUG [3316] [MainUI::Entry@1545] [+] Scanning for Shortcuts. 2018-03-16 16:00:05.297 DEBUG [3316] [MainUI::Entry@1553] [+] Scanning for Scheduled Tasks. 2018-03-16 16:00:06.192 DEBUG [3316] [MainUI::Entry@1571] [+] Scanning for Registry. 2018-03-16 16:00:22.969 DEBUG [3316] [AdwCleanerSDK::Registry::wstringtohive@2988] [!] Malformed hive.HKEY 2018-03-16 16:00:23.303 DEBUG [3316] [AdwCleanerSDK::Registry::wstringtohive@2988] [!] Malformed hive.HKEY 2018-03-16 16:00:23.304 DEBUG [3316] [AdwCleanerSDK::Registry::wstringtohive@2988] [!] Malformed hive.HKEY 2018-03-16 16:00:24.633 DEBUG [3316] [AdwCleanerSDK::Registry::wstringtohive@2988] [!] Malformed hive.HKEY 2018-03-16 16:00:26.020 DEBUG [3316] [AdwCleanerSDK::Registry::wstringtohive@2988] [!] Malformed hive.HKEY 2018-03-16 16:00:26.853 DEBUG [3316] [AdwCleanerSDK::Registry::wstringtohive@2988] [!] Malformed hive.HKEY 2018-03-16 16:00:27.030 DEBUG [3316] [AdwCleanerSDK::Registry::wstringtohive@2988] [!] Malformed hive.HKEY 2018-03-16 16:00:27.135 DEBUG [3316] [MainUI::Entry@1614] [+] Scanning for Web Browsers. 2018-03-16 16:00:27.140 DEBUG [3316] [MainUI::Entry@1617] Firefox based 2018-03-16 16:00:27.141 DEBUG [3316] [MainUI::Entry@1624] Chromium based 2018-03-16 16:00:27.169 DEBUG [3316] [MainUI::Entry@1637] [?] - gen. 2018-03-16 16:00:27.175 DEBUG [3316] [MainUI::Entry@1641] [?] - gen 2. 2018-03-16 16:00:27.193 DEBUG [3316] [AdwCleanerSDK::Telemetry::DSE::SendStats@705] 0 2018-03-16 16:00:27.193 DEBUG [3316] [MainUI::Entry@1645] [?] - gen 3. 2018-03-16 16:00:27.193 DEBUG [3316] [MainUI::Entry@1648] [+] Writing logfile... 2018-03-16 16:00:27.193 DEBUG [3316] [MainUI::Entry@1650] [+] Done. 2018-03-16 16:00:27.506 DEBUG [1944] [MainUI::OnThreadUpdate@1846] [+] Generating results...

Thanks, I'll get back to you asap.

Today I reinstalled Windows and everything is OK. Thank you.

Hello,

Good to know. Also, the issue should no longer happen in the v7.1 (soon to be released).

Regards.