Hi, what to do to get the "Remove" botton working? have I to delete manually the files before upgrading? thanks. PS: issue arised in 7.2.6.0.

Re: Remove botton

Greetings,

Where is AdwCleaner located when you try to "uninstall" it? Is it inside the Downloads folder?

Thanks,

Re: Remove botton

Hi, no, it is located in E:\ , I never had it in Download folder. Yes, I downloaded 7.2.7.0 from toolslib site, the app work well; only since 7.2.6.0 the "remove" botton has no effects. I can update it by simply manually deleting it, but this remove botton shows that there is a problem. Its is strange. PS. only in this moment I received the notification email of your replies.

Re: Remove botton

Hi,

Can you try again, but this time launching AdwCleaner through the Downloads folder?

Note that even if AdwCleaner itself (the executable) is still present, the AdwCleaner folder (located at C:\AdwCleaner) should be removed when you click Uninstall.

About the notification by email, we've had some issues recently but it's now fixed.

Re: Remove botton

Hi, thanks. Unfortunately this option is still not working, even launching it from Downloads folder :(  https://postimg.cc/3dqxcpV2

Re: Remove botton

Any idea? thanks.

Re: Remove botton

Sorry for my late reply.

Are you running AdwCleaner on Windows Vista?

Re: Remove botton

ops, now I see that Vista is not officially supported. This may be the cause of the issue.

Re: Remove botton

Yes, sorry for the late answer.

This might be it. We've seen some issues with the Remove button on Vista.

About Vista, you should read this: https://support.microsoft.com/en-us/help/22882/windows-vista-end-of-support

Re: Remove botton

Hi, I confirm: even the 7.3 build wont unistall via Remove bottom. So before updating to a newer build I remove manually the executable and the C:\ folder (with logs...). I hope that this is the right manner. thanks.

Re: Remove botton

If the remove button isn't working, then it's the right manner yes. AdwCleaner is still portable even if it creates some files inside C:\AdwCleaner.

Keep in mind tho that the folder can contain Quarantined files that you won't be able to retrieve after removal. So I would still recommend keeping the C:\AdwCleaner folder.

Regards,