I'm not an incredibly experienced user in downloading new appications etc.
Today (Tuesday 1st March I was working on a problem with my new (first time) website that I built yesterday using Siteground as the hosrt organisaiton and Wordpress. I found today that my home page had published to the internet, but not the other pages. I spoke to the tehcnical support people (in Bugaria ? ) who were very helpful and said it had been a conflct problem with another application called Weeble.
My computer then started flashing and bleeping warning me of an attack and to ring a number immediately saying that it was the support service for Microsoft Windows products.
I ended up speaking to a lady in India from a company called Emobilize. I gave her access to my screen (please don't groan) and she idenitifed various problems and said that some of them were trojan type viruses, she then gave me a schedule of prices ranging from £99.99 up to £69.99 to fix the problem there and then followed by a form to fill in, personal and bank details etc. At that stage I withdrew, figuring that I would speak to my trusted IT support first who had installed everything new for me just a few weeks ago. There was no pressure from Emobilixe other than the imperative of 'we can fix it for you now' if you sign up.
After speaking to my trusted IT support and his rapping my knuckles and telling me off, he directed me to this site to Toolslib to download adwcleaner.
No viruses were found and my installed malware hadn't found anything either.
1. If no viruses were found how were Emobilize able to get in to my PC ?
2. I ran the installed Malware but nothing was found, so why was nothing found ?
3. I've run adwcleaner which has found nothing as well , but the call was a real event so I don't understand why nothing has been found ?
4. If Emobilize are a legitimate company with a London address? (I've rung them back so they seem to be), how come they were able to do what they did? this kind of marketing approach is as aggressive as a real virus. If they are not acting legitimately how come they are able to continue to operate ?
I feel relaively safe now but spooked as to how they were able to get to my screen, make it bleep and get me to ring their number.