Simple Help from https://simple-help.com/

File requested to whitelist is called SimpleService.exe

Screenshot 

Re: ADWcleaner whitelist request for remote access tool called...

Hello,

Thanks, I've made some tests and the software should not be killed anymore (effective in a few minutes).

Best regards,

Re: ADWcleaner whitelist request for remote access tool called...

Thank you, but unforunately, the date of the last changelog still says 24/08/16 with version v6.010 - and the most current version to download right now is v6.010 :(

Just downloaded v6.010 and it still kills SimpleService.exe

Where can I make a donation to ADWcleaner?

Thank you,

Please advise.

Re: ADWcleaner whitelist request for remote access tool called...

Hello,

the change is effective with the definitions updates (automatically done at the beginning of a scan if you have an active network connection). You can copy/paste the logfile in your answer if you're unsure about which definitions you have).

For the donation, you can refer to this page: https://toolslib.net/donate/ If you have any question, just ask.

Best regards,

Re: ADWcleaner whitelist request for remote access tool called...

Thank you.

I see the datbase date is in-fact 2016-09-03.2

I will perform some testing on multiple computers in multiple locations and get back with you.

Thank you

Re: ADWcleaner whitelist request for remote access tool called...

Hello,

Also, if you still have the software killed, please share the debug log from AdwCleaner:

  • Activate the options with Tools > Options > "Debug" in "Mode" section,
  • Do a scan and a clean,
  • Share the file C:\AdwCleaner\AdwCleaner_Debug.log.

Best regards,

Re: ADWcleaner whitelist request for remote access tool called...

Thank you for taking the time to work with me on this. It is greatly appreciated.

In the debug log I see SimpleService.exe as a service being killed with no whitelist line under it but it appears that file isn't actually the file that keeps the remote session active anyways.

I manually killed the SimpleService.exe service and the remote session stays active with no problems.

Please see screenshot link below for the correct file to whitelist (Java(TM) Platform SE binary (32-bit)

http://i.imgur.com/jxEh8vn.png

 

Re: ADWcleaner whitelist request for remote access tool called...

Hello,

Thanks for the debug log. I'm working on it, and keep you informed asap (48-72 hours).

Sorry for the inconvenience,

Re: ADWcleaner whitelist request for remote access tool called...

Hello,

Thanks for your help. It should be fixed with the latest definitions.

Best regards,

Re: ADWcleaner whitelist request for remote access tool called...

Unfortunately it still gets killed. I suspect it is javaw.exe since the remote software program runs on Java

http://i.imgur.com/ImbkIiJ.png

javaw.exe shows up twice in the debug log but it is not whitelisted.

Appreciate your help

Re: ADWcleaner whitelist request for remote access tool called...

In addition to javaw.exe I just CONFIRMED another file that would need to be whitelisted for this remote program ( SessionUI.exe )

http://i.imgur.com/5PiCM0H.png

Re: ADWcleaner whitelist request for remote access tool called...

And obviously ( SimpleHelp Technician.exe )  <<<<<< notice the space between SimpleHelp and Technician

http://i.imgur.com/j1HXxNg.png

Re: ADWcleaner whitelist request for remote access tool called...

Hello,

Do you still have the issue with the latest definitions ?

Re: ADWcleaner whitelist request for remote access tool called...

Thank you, thank you , thank you.

It works 100% now!

Consider this issue 100% resolved.

 

Thank you for your time and consideration.

Re: ADWcleaner whitelist request for remote access tool called...

I would highly recommend REMOVING javaw.exe from the ADWcleaner whitelist.

Malwarebytes / JRT successfully whitelisted SimpleHelp WITHOUT whitelisting javaw.exe

Please let me know when javaw.exe is removed from the whitelist and I will re-test simplehelp.

 

Thank you