ADWcleaner whitelist request for remote access tool called...

Hello,

Thanks, I've made some tests and the software should not be killed anymore (effective in a few minutes).

Best regards,

Thank you, but unforunately, the date of the last changelog still says 24/08/16 with version v6.010 - and the most current version to download right now is v6.010 :(

Just downloaded v6.010 and it still kills SimpleService.exe

Where can I make a donation to ADWcleaner?

Thank you,

Please advise.

Hello,

the change is effective with the definitions updates (automatically done at the beginning of a scan if you have an active network connection). You can copy/paste the logfile in your answer if you're unsure about which definitions you have).

For the donation, you can refer to this page: https://toolslib.net/donate/ If you have any question, just ask.

Best regards,

Thank you.

I see the datbase date is in-fact 2016-09-03.2

I will perform some testing on multiple computers in multiple locations and get back with you.

Thank you

Hello,

Also, if you still have the software killed, please share the debug log from AdwCleaner:

• Activate the options with Tools > Options > "Debug" in "Mode" section,
• Do a scan and a clean,
• Share the file C:\AdwCleaner\AdwCleaner_Debug.log.

Best regards,

Thank you for taking the time to work with me on this. It is greatly appreciated.

In the debug log I see SimpleService.exe as a service being killed with no whitelist line under it but it appears that file isn't actually the file that keeps the remote session active anyways.

I manually killed the SimpleService.exe service and the remote session stays active with no problems.

Please see screenshot link below for the correct file to whitelist (Java(TM) Platform SE binary (32-bit)

http://i.imgur.com/jxEh8vn.png

Hello,

Thanks for the debug log. I'm working on it, and keep you informed asap (48-72 hours).

Sorry for the inconvenience,

Great, thank you again.

Hello,

Thanks for your help. It should be fixed with the latest definitions.

Best regards,

Unfortunately it still gets killed. I suspect it is javaw.exe since the remote software program runs on Java

http://i.imgur.com/ImbkIiJ.png

javaw.exe shows up twice in the debug log but it is not whitelisted.

Appreciate your help

javaw.exe screenshot http://i.imgur.com/FluqZu7.png

Thank you

In addition to javaw.exe I just CONFIRMED another file that would need to be whitelisted for this remote program ( SessionUI.exe )

http://i.imgur.com/5PiCM0H.png

And obviously ( SimpleHelp Technician.exe )  <<<<<< notice the space between SimpleHelp and Technician

http://i.imgur.com/j1HXxNg.png

Checking in....

Thank you

Hello,

Do you still have the issue with the latest definitions ?

Thank you, thank you , thank you.

It works 100% now!

Consider this issue 100% resolved.

Thank you for your time and consideration.

I would highly recommend REMOVING javaw.exe from the ADWcleaner whitelist.

Malwarebytes / JRT successfully whitelisted SimpleHelp WITHOUT whitelisting javaw.exe

Please let me know when javaw.exe is removed from the whitelist and I will re-test simplehelp.

Thank you

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