Have some adware / malware randomly throwing my chrome pages around to "  Important Security Message " pages.  ADW Cleaner found several entries in chrome. Tried 4 times now. ADW Cleaner start to clean and then not responding pops up on the window. Can't close it. Can't Ctr/Alt/Dlt either and need to press hard reset button on machine.  Have tried cleaning files indiviudally and it got halfway through a taskbar saying cleaning web entries or something alike then not responding popped up on the application window again.

 

Running Win 7 Pro 64 Bit

Re: ADW Cleaner ( Not Responding ) when attempting to clean files

Hello,

Can you provide me the Scan logfile ? (It's in C:\AdwCleaner\)

Best regards,

Re: ADW Cleaner ( Not Responding ) when attempting to clean files

Hi, Think this is it. If not let me know thanks. Debug report and also the report that showed the infected files

 

Thanks for your assistance

2016-06-23 01:20:36 : [Notice]        Running from C:\AdwCleaner 2016-06-23 01:20:36 : [Notice]        Scan started 2016-06-23 01:20:36 : [Success]        Internet connection is UP 2016-06-23 01:20:37 : [Success]        Loaded C:\Users\Ged\AppData\Local\Temp\sqlite.dll 2016-06-23 01:20:37 : [Success]        Opened C:\AdwCleaner\adwcleaner.db 2016-06-23 01:20:37 : [Success]        Database v2016-06-21.2 2016-06-23 01:20:37 : [Success]        Retrieved 1739 elements from 'chrome_extensions' table 2016-06-23 01:20:37 : [Success]        Retrieved 10 elements from 'chrome_files' table 2016-06-23 01:20:37 : [Success]        Retrieved 1264 elements from 'files' table 2016-06-23 01:20:37 : [Success]        Retrieved 1013 elements from 'firefox_extensions' table 2016-06-23 01:20:37 : [Success]        Retrieved 274 elements from 'firefox_files' table 2016-06-23 01:20:38 : [Success]        Retrieved 3898 elements from 'folders' table 2016-06-23 01:20:38 : [Success]        Retrieved 34 elements from 'generic_addlyrics' table 2016-06-23 01:20:38 : [Success]        Retrieved 80 elements from 'generic_appinit' table 2016-06-23 01:20:38 : [Success]        Retrieved 272 elements from 'generic_browsefox' table 2016-06-23 01:20:38 : [Success]        Retrieved 75 elements from 'generic_crossrider' table 2016-06-23 01:20:38 : [Success]        Retrieved 291 elements from 'generic_multiplug' table 2016-06-23 01:20:38 : [Success]        Retrieved 166 elements from 'generic_mywebsearch' table 2016-06-23 01:20:38 : [Success]        Retrieved 29 elements from 'generic_vitruvian' table 2016-06-23 01:20:38 : [Success]        Retrieved 429 elements from 'registry_classes' table 2016-06-23 01:20:38 : [Success]        Retrieved 23 elements from 'registry_dns' table 2016-06-23 01:20:38 : [Success]        Retrieved 104 elements from 'registry_firewallpolicy' table 2016-06-23 01:20:38 : [Success]        Retrieved 7167 elements from 'registry_guid' table 2016-06-23 01:20:38 : [Success]        Retrieved 938 elements from 'registry_other' table 2016-06-23 01:20:38 : [Success]        Retrieved 787 elements from 'registry_productids' table 2016-06-23 01:20:38 : [Success]        Retrieved 711 elements from 'registry_run' table 2016-06-23 01:20:38 : [Success]        Retrieved 979 elements from 'services' table 2016-06-23 01:20:38 : [Success]        Retrieved 8 elements from 'special_files' table 2016-06-23 01:20:38 : [Success]        Retrieved 24 elements from 'special_folders' table 2016-06-23 01:20:38 : [Success]        Retrieved 3565 elements from 'softwares' table 2016-06-23 01:20:39 : [Success]        Retrieved 1132 elements from 'tasks' table 2016-06-23 01:20:39 : [Success]        Retrieved 620 elements from 'urls' table 2016-06-23 01:20:39 : [Success]        Retrieved 19 elements from 'whitelist_firefox' table 2016-06-23 01:20:39 : [Success]        Retrieved 65 elements from 'whitelist_processes' table 2016-06-23 01:20:39 : [Notice]        Closed C:\AdwCleaner\adwcleaner.db 2016-06-23 01:20:39 : [Notice]        Unloaded C:\Users\Ged\AppData\Local\Temp\sqlite.dll 2016-06-23 01:20:39 : [Success]        Added Generic.ProgramFiles 2016-06-23 01:20:39 : [Success]        Added Generic.ProgramFiles [x64] 2016-06-23 01:20:39 : [Success]        Added Generic.SystemDir [x64] 2016-06-23 01:20:39 : [Success]        Added Generic.AppDataCommonDir 2016-06-23 01:20:40 : [Success]        Added Generic.SystemDir 2016-06-23 01:20:40 : [Success]        Added Generic.Installer 2016-06-23 01:20:41 : [Success]        Added Generic.Other 2016-06-23 01:20:41 : [Success]        Added Generic.GUID 2016-06-23 01:20:41 : [Success]        Added Generic.Registry 2016-06-23 01:20:41 : [Success]        Added Generic.Chrome 2016-06-23 01:20:41 : [Success]        Added Generic.Firefox [1] - C:\Users\Ged\AppData\Roaming\Mozilla\Firefox\Profiles\2qt75gbm.default 2016-06-23 01:20:41 : [Success]        Added Generic.Firefox [2] - C:\Users\Ged\AppData\Roaming\Mozilla\Firefox\Profiles\2qt75gbm.default 2016-06-23 01:20:41 : [Success]        Added Generic.Firefox [3] - C:\Users\Ged\AppData\Roaming\Mozilla\Firefox\Profiles\2qt75gbm.default 2016-06-23 01:20:41 : [Success]        Added Generic.Firefox [4] 2016-06-23 01:20:42 : [Success]        Added Firefox extensions 2016-06-23 01:20:42 : [Success]        Added Firefox files 2016-06-23 01:20:42 : [Success]        Added Chrome extensions 2016-06-23 01:20:44 : [Success]        Added Chrome files 2016-06-23 01:20:44 : [Success]        Added Classes keys 2016-06-23 01:20:47 : [Success]        Added GUID keys 2016-06-23 01:20:48 : [Success]        Added Software keys 2016-06-23 01:20:48 : [Success]        Added Product ID keys 2016-06-23 01:20:48 : [Success]        Added Internet Explorer keys 2016-06-23 01:20:51 : [Success]        Added FirewallPolicy keys 2016-06-23 01:20:51 : [Success]        Added SearchScope keys 2016-06-23 01:20:51 : [Success]        Added ExtensionInstallForceList keys 2016-06-23 01:20:51 : [Success]        Added SearchMenuInternet keys 2016-06-23 01:20:51 : [Success]        Added ShellOpen keys 2016-06-23 01:20:51 : [Success]        Added AppInit entries 2016-06-23 01:20:51 : [Success]        Added Userinit entries 2016-06-23 01:20:51 : [Success]        Added Shell entries 2016-06-23 01:20:51 : [Success]        Added DNS keys 2016-06-23 01:20:51 : [Success]        Added Prefixes keys 2016-06-23 01:20:51 : [Success]        Added FileExts keys 2016-06-23 01:20:51 : [Success]        Added DOMStorage keys 2016-06-23 01:20:51 : [Success]        Added Run keys 2016-06-23 01:20:51 : [Success]        Added Services keys 2016-06-23 01:20:51 : [Notice]        Services scan started 2016-06-23 01:20:51 : [Notice]        Services scan finished 2016-06-23 01:20:51 : [Notice]        Folders scan started 2016-06-23 01:20:54 : [Notice]        Folders scan finished 2016-06-23 01:20:54 : [Notice]        Files scan started 2016-06-23 01:20:56 : [Notice]        Files scan finished 2016-06-23 01:20:56 : [Notice]        DLL scan started 2016-06-23 01:20:56 : [Notice]        DLL scan finished 2016-06-23 01:20:56 : [Notice]        WMI scan started 2016-06-23 01:20:56 : [Notice]        WMI scan finished 2016-06-23 01:20:56 : [Notice]        Shortcuts scan started 2016-06-23 01:20:57 : [Notice]        Shortcuts scan finished 2016-06-23 01:20:57 : [Notice]        Scheduled tasks scan started 2016-06-23 01:20:57 : [Notice]        Scheduled tasks scan finished 2016-06-23 01:20:57 : [Notice]        Registry scan started 2016-06-23 01:20:57 : [Notice]        Registry scan finished 2016-06-23 01:20:57 : [Notice]        Firefox preferences scan started 2016-06-23 01:20:57 : [Success]        Read C:\Users\Ged\AppData\Roaming\Mozilla\Firefox\Profiles\2qt75gbm.default\prefs.js 2016-06-23 01:20:57 : [Notice]        Firefox preferences scan finished 2016-06-23 01:20:57 : [Notice]        Chrome preferences scan started 2016-06-23 01:20:57 : [Success]        Opened C:\Users\Ged\AppData\Local\Google\Chrome\User Data\Default\Web Data 2016-06-23 01:20:57 : [Success]        Closed C:\Users\Ged\AppData\Local\Google\Chrome\User Data\Default\Web Data 2016-06-23 01:20:57 : [Success]        Read  C:\Users\Ged\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences 2016-06-23 01:20:57 : [Success]        Retrieved "preferences" 2016-06-23 01:20:57 : [Success]        Retrieved "session" 2016-06-23 01:20:57 : [Success]        Retrieved "startup_urls" 2016-06-23 01:20:57 : [Success]        Retrieved "extensions" 2016-06-23 01:20:57 : [Success]        Retrieved "settings" 2016-06-23 01:20:57 : [Success]        Retrieved "homepage" 2016-06-23 01:20:57 : [Notice]        Chrome preferences scan finished 2016-06-23 01:20:57 : [Notice]        ===> Scan finished 2016-06-23 01:21:21 : [Notice]        Clean started 2016-06-23 01:21:26 : [Notice]        Killing all processes 2016-06-23 01:21:26 : [Notice]        Attempting to close [System Process] (PID:0) 2016-06-23 01:21:26 : [Notice]        Attempting to close System (PID:4) 2016-06-23 01:21:26 : [Notice]        Ignored smss.exe (PID:4) - whitelisted ! 2016-06-23 01:21:26 : [Notice]        Attempting to close avgrsa.exe (PID:472) 2016-06-23 01:21:26 : [Notice]        Attempting to close avgcsrva.exe (PID:632) 2016-06-23 01:21:26 : [Notice]        Ignored csrss.exe (PID:632) - whitelisted ! 2016-06-23 01:21:26 : [Notice]        Ignored wininit.exe (PID:632) - whitelisted ! 2016-06-23 01:21:26 : [Notice]        Ignored csrss.exe (PID:632) - whitelisted ! 2016-06-23 01:21:26 : [Notice]        Ignored winlogon.exe (PID:632) - whitelisted ! 2016-06-23 01:21:26 : [Notice]        Ignored services.exe (PID:632) - whitelisted ! 2016-06-23 01:21:26 : [Notice]        Ignored lsass.exe (PID:632) - whitelisted ! 2016-06-23 01:21:26 : [Notice]        Ignored lsm.exe (PID:632) - whitelisted ! 2016-06-23 01:21:26 : [Notice]        Ignored svchost.exe (PID:632) - whitelisted ! 2016-06-23 01:21:26 : [Notice]        Attempting to close nvvsvc.exe (PID:1260) 2016-06-23 01:21:26 : [Notice]        Attempting to close nvSCPAPISvr.exe (PID:1284) 2016-06-23 01:21:26 : [Notice]        Ignored svchost.exe (PID:1284) - whitelisted ! 2016-06-23 01:21:26 : [Notice]        Ignored svchost.exe (PID:1284) - whitelisted ! 2016-06-23 01:21:26 : [Notice]        Ignored svchost.exe (PID:1284) - whitelisted ! 2016-06-23 01:21:26 : [Notice]        Ignored svchost.exe (PID:1284) - whitelisted ! 2016-06-23 01:21:26 : [Notice]        Ignored svchost.exe (PID:1284) - whitelisted ! 2016-06-23 01:21:26 : [Notice]        Ignored svchost.exe (PID:1284) - whitelisted ! 2016-06-23 01:21:26 : [Notice]        Attempting to close spoolsv.exe (PID:1948) 2016-06-23 01:21:26 : [Notice]        Ignored svchost.exe (PID:1948) - whitelisted ! 2016-06-23 01:21:26 : [Notice]        Attempting to close nvxdsync.exe (PID:1212) 2016-06-23 01:21:26 : [Notice]        Attempting to close nvvsvc.exe (PID:1344) 2016-06-23 01:21:27 : [Notice]        Attempting to close armsvc.exe (PID:1736) 2016-06-23 01:21:27 : [Notice]        Attempting to close AppleMobileDeviceService.exe (PID:2040) 2016-06-23 01:21:27 : [Notice]        Attempting to close atkexComSvc.exe (PID:2156) 2016-06-23 01:21:27 : [Notice]        Attempting to close ASGT.exe (PID:2224) 2016-06-23 01:21:27 : [Notice]        Attempting to close avgfws.exe (PID:2248) 2016-06-23 01:21:27 : [Notice]        Ignored avgidsagent.exe (PID:2248) - whitelisted ! 2016-06-23 01:21:27 : [Notice]        Attempting to close avgwdsvc.exe (PID:2304) 2016-06-23 01:21:27 : [Notice]        Attempting to close bitkinexsvc.exe (PID:2324) 2016-06-23 01:21:27 : [Notice]        Attempting to close mDNSResponder.exe (PID:2440) 2016-06-23 01:21:27 : [Notice]        Attempting to close officeclicktorun.exe (PID:2472) 2016-06-23 01:21:27 : [Notice]        Ignored svchost.exe (PID:2472) - whitelisted ! 2016-06-23 01:21:27 : [Notice]        Attempting to close GfExperienceService.exe (PID:2536) 2016-06-23 01:21:27 : [Notice]        Attempting to close IPROSetMonitor.exe (PID:2636) 2016-06-23 01:21:27 : [Notice]        Attempting to close LogiRegistryService.exe (PID:2712) 2016-06-23 01:21:27 : [Notice]        Attempting to close mbamscheduler.exe (PID:2784) 2016-06-23 01:21:27 : [Notice]        Attempting to close mbamservice.exe (PID:2860) 2016-06-23 01:21:28 : [Notice]        Attempting to close avgnsa.exe (PID:2888) 2016-06-23 01:21:28 : [Notice]        Attempting to close avgemca.exe (PID:2900) 2016-06-23 01:21:28 : [Notice]        Attempting to close NvNetworkService.exe (PID:2924) 2016-06-23 01:21:28 : [Notice]        Attempting to close nvstreamsvc.exe (PID:3032) 2016-06-23 01:21:28 : [Notice]        Attempting to close PDFProFiltSrvPP.exe (PID:2056) 2016-06-23 01:21:28 : [Notice]        Ignored svchost.exe (PID:2056) - whitelisted ! 2016-06-23 01:21:28 : [Notice]        Ignored TeamViewer_Service.exe (PID:2056) - whitelisted ! 2016-06-23 01:21:28 : [Notice]        Attempting to close WLIDSVC.EXE (PID:3184) 2016-06-23 01:21:28 : [Notice]        Attempting to close WLIDSVCM.EXE (PID:0) 2016-06-23 01:21:28 : [Notice]        Attempting to close nvstreamsvc.exe (PID:3764) 2016-06-23 01:21:28 : [Notice]        Ignored conhost.exe (PID:3764) - whitelisted ! 2016-06-23 01:21:28 : [Notice]        Ignored svchost.exe (PID:3764) - whitelisted ! 2016-06-23 01:21:28 : [Notice]        Attempting to close WUDFHost.exe (PID:4064) 2016-06-23 01:21:28 : [Notice]        Ignored dwm.exe (PID:4064) - whitelisted ! 2016-06-23 01:21:28 : [Notice]        Attempting to close taskhost.exe (PID:4420) 2016-06-23 01:21:28 : [Notice]        Ignored explorer.exe (PID:4420) - whitelisted ! 2016-06-23 01:21:28 : [Notice]        Attempting to close GPUTweak.exe (PID:5112) 2016-06-23 01:21:28 : [Notice]        Attempting to close mbamgui.exe (PID:5096) 2016-06-23 01:21:28 : [Notice]        Attempting to close NvBackend.exe (PID:5028) 2016-06-23 01:21:28 : [Notice]        Attempting to close iTunesHelper.exe (PID:4340) 2016-06-23 01:21:28 : [Notice]        Attempting to close LCore.exe (PID:4584) 2016-06-23 01:21:29 : [Notice]        Attempting to close Steam.exe (PID:4712) 2016-06-23 01:21:29 : [Notice]        Attempting to close MyComGames.exe (PID:4824) 2016-06-23 01:21:29 : [Notice]        Attempting to close ISUSPM.exe (PID:5060) 2016-06-23 01:21:29 : [Notice]        Attempting to close iusb3mon.exe (PID:4896) 2016-06-23 01:21:29 : [Notice]        Attempting to close jusched.exe (PID:4876) 2016-06-23 01:21:29 : [Notice]        Attempting to close avgui.exe (PID:4380) 2016-06-23 01:21:29 : [Notice]        Attempting to close pptd40nt.exe (PID:4516) 2016-06-23 01:21:29 : [Notice]        Attempting to close pdfPro5Hook.exe (PID:3544) 2016-06-23 01:21:29 : [Notice]        Attempting to close BrStMonW.exe (PID:5012) 2016-06-23 01:21:29 : [Notice]        Attempting to close concentr.exe (PID:5168) 2016-06-23 01:21:29 : [Notice]        Attempting to close redirector.exe (PID:5376) 2016-06-23 01:21:29 : [Notice]        Attempting to close Monitor.exe (PID:5516) 2016-06-23 01:21:29 : [Notice]        Attempting to close BrCtrlCntr.exe (PID:5772) 2016-06-23 01:21:29 : [Notice]        Attempting to close BrYNSvc.exe (PID:6060) 2016-06-23 01:21:29 : [Notice]        Attempting to close Receiver.exe (PID:5628) 2016-06-23 01:21:29 : [Notice]        Attempting to close BrCcUxSys.exe (PID:6000) 2016-06-23 01:21:29 : [Notice]        Attempting to close iPodService.exe (PID:5188) 2016-06-23 01:21:29 : [Notice]        Attempting to close nvtray.exe (PID:5296) 2016-06-23 01:21:29 : [Notice]        Attempting to close LCDMedia.exe (PID:0) 2016-06-23 01:21:29 : [Notice]        Attempting to close LCDCountdown.exe (PID:0) 2016-06-23 01:21:29 : [Notice]        Attempting to close LCDClock.exe (PID:1928) 2016-06-23 01:21:29 : [Notice]        Attempting to close LCDPOP3.exe (PID:5788) 2016-06-23 01:21:29 : [Notice]        Attempting to close LCDRSS.exe (PID:0) 2016-06-23 01:21:29 : [Notice]        Attempting to close chrome.exe (PID:5084) 2016-06-23 01:21:29 : [Notice]        Attempting to close chrome.exe (PID:5984) 2016-06-23 01:21:29 : [Notice]        Attempting to close chrome.exe (PID:0) 2016-06-23 01:21:29 : [Notice]        Attempting to close chrome.exe (PID:0) 2016-06-23 01:21:29 : [Notice]        Attempting to close chrome.exe (PID:0) 2016-06-23 01:21:29 : [Notice]        Attempting to close chrome.exe (PID:0) 2016-06-23 01:21:29 : [Notice]        Attempting to close nvstreamsvc.exe (PID:0) 2016-06-23 01:21:29 : [Notice]        Ignored conhost.exe (PID:0) - whitelisted ! 2016-06-23 01:21:29 : [Notice]        Attempting to close SearchIndexer.exe (PID:6412) 2016-06-23 01:21:30 : [Notice]        Attempting to close wfcrun32.exe (PID:6288) 2016-06-23 01:21:30 : [Notice]        Attempting to close SelfServicePlugin.exe (PID:0) 2016-06-23 01:21:30 : [Notice]        Attempting to close wmpnetwk.exe (PID:5580) 2016-06-23 01:21:30 : [Notice]        Attempting to close steamwebhelper.exe (PID:0) 2016-06-23 01:21:30 : [Notice]        Attempting to close SteamService.exe (PID:4304) 2016-06-23 01:21:30 : [Notice]        Ignored svchost.exe (PID:4304) - whitelisted ! 2016-06-23 01:21:30 : [Notice]        Ignored svchost.exe (PID:4304) - whitelisted ! 2016-06-23 01:21:30 : [Notice]        Attempting to close ctfmon.exe (PID:8136) 2016-06-23 01:21:30 : [Notice]        Attempting to close sppsvc.exe (PID:7332) 2016-06-23 01:21:30 : [Notice]        Attempting to close chrome.exe (PID:0) 2016-06-23 01:21:30 : [Notice]        Attempting to close jhi_service.exe (PID:6752) 2016-06-23 01:21:30 : [Notice]        Ignored LMS.exe (PID:6752) - whitelisted ! 2016-06-23 01:21:30 : [Notice]        Attempting to close wuauclt.exe (PID:5668) 2016-06-23 01:21:30 : [Notice]        Attempting to close chrome.exe (PID:0) 2016-06-23 01:21:30 : [Notice]        Attempting to close jucheck.exe (PID:7272) 2016-06-23 01:21:30 : [Notice]        Attempting to close audiodg.exe (PID:1572) 2016-06-23 01:21:30 : [Notice]        Ignored WmiPrvSE.exe (PID:1572) - whitelisted ! 2016-06-23 01:21:30 : [Notice]        Attempting to close taskeng.exe (PID:9036) 2016-06-23 01:21:30 : [Notice]        Attempting to close reader_sl.exe (PID:2596) 2016-06-23 01:21:30 : [Notice]        Services clean started 2016-06-23 01:21:30 : [Notice]        Services clean finished 2016-06-23 01:21:30 : [Notice]        Folders clean started  
***** [ Services ] *****

***** [ Folders ] *****

Folder Found : C:\Users\Ged\AppData\Local\StormFall

***** [ Files ] *****

File Found : C:\Users\Ged\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_xoncisfktn-a.akamaihd.net_0.localstorage File Found : C:\Users\Ged\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_xoncisfktn-a.akamaihd.net_0.localstorage-journal File Found : C:\Users\Ged\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_st.chatango.com_0.localstorage File Found : C:\Users\Ged\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_st.chatango.com_0.localstorage-journal

***** [ DLL ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled tasks ] *****

***** [ Registry ] *****

***** [ Web browsers ] *****

[C:\Users\Ged\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : uk.ask.com [C:\Users\Ged\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : flight-simulator-x.en.softonic.com [C:\Users\Ged\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : video-downloadhelper.en.softonic.com

*************************

C:\AdwCleaner\AdwCleaner[S1].txt - [1593 bytes] - [23/06/2016 00:35:28]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1666 bytes] ##########

 

Re: ADW Cleaner ( Not Responding ) when attempting to clean files

Hello,

Do you have a screenshot of the following ?

Have tried cleaning files indiviudally and it got halfway through a taskbar saying cleaning web entries or something alike then not responding popped up on the application window again.

Does the cleaning ends well if you uncheck every checkboxes from the File/Folders tab ?

Do you have any security software running ?

Thanks for your help,

Re: ADW Cleaner ( Not Responding ) when attempting to clean files

I also encounter the problem, It's not responding..

by the way I dont know how insent screenshots here, sadasdasfsd it requires URL.. (no idea)

 

Re: ADW Cleaner ( Not Responding ) when attempting to clean files

@obligado360: Please create your own topic describing your issue, and copy-paste your logfile there: https://toolslib.net/forum/new-thread/