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Hello,

We are working on a fix for the v6.010. In the meantime, it would help us to get the Debug log (Tools > Options > Debug) to trace the issue.

Best regards,

Greetings,

Please try to use a polite and courteous language.

Can you be more precise, could you share us a debug log in order to investigate? That would be a good start.

Here's the documentation if needed: https://toolslib.net/forum/viewthread/182-en-adwcleaner-documentation/

Do not hesitate to tell me if you don't understand something. :)

Thanks!

Regards.

Hi! Thank you for your reply.

I do not know if I did thing in activating the debug mode. I ticked the debug mode at Tools > Options.

Here's the debug logfile (I ran it twice. First with the Database set to Local, and second to Server). Thank you in advance.

2016-08-18 01:40:58 :     <INFO>    [main] - Saving current options to the configuration file 2016-08-18 01:41:02 :     <INFO>    [main...

Greetings,

Can you activate the debug mode and start a cleaning process until it hangs? Then simply close AdwCleaner, launch it again and share us the debug logfile.

Here's the documentation if needed: https://toolslib.net/forum/viewthread/182-en-adwcleaner-documentation/

Do not hesitate to tell me if you don't understand something. :)

Thanks!

Regards.

Hm, le rapport paraît incomplet bien avant le BSOD.

Pouvez-vous héberger le fichier "C:\AdwCLeaner\AdwCleaner_Debug.log" sur https://up2sha.re/ et fournir le lien généré ?

Merci,

Le BSOD est très certainement lié à un processus fermé par AdwCleaner lors de l'initialisation du nettoyage.

Pouvez-vous reproduire ceci, mais avec le mode debug activé cette fois-ci ?

Merci !

Hello,

Can you activate the debug mode, do a scan or a clean (wherever the crash occurs) and share us the debug logfile ?

Here's the documentation if needed: https://toolslib.net/forum/viewthread/182-en-adwcleaner-documentation/

Best regards,

@cocochepeau: Have mentioned below the URLs for the Debug log and the last Scan Log just in case. Let me know your feedback. Thanks!

Debug: https://up2sha.re/file?f=oKax1ADeUa4N

Scan: https://up2sha.re/file?f=NJ5Kqjp0sV0V

Greetings,

There is a quick solution but I'll need some more information.

Can you share us the whole Debug log file? You can use Up2Sha.re if you want, or just copy its content on your next answer.

Thanks!

Regards.

Hello!

I have windows 10 64-bit, and have gotten some infestation of SEARCHING.COM adware lately. I came across this tool which scanned all the malicious objects in my system including the registry keys and scheduled programs. 

However when I click the "Clean" button, my PC crashes (with a blue screen saying CRITICAL_PROCESS_DIED). I tried to check the Debug Log, but there are no entries for ...