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Hello,

Can you use this tool beforehand, and then retry to start AdwCleaner: https://toolslib.net/downloads/viewdownload/385-avcertclean/ ? (please copy paste the displayed logfile in your next reply)

Thanks,

Bonjour,

Vous pouvez lancer la suppression.

Cordialement,

Thanks. AdwCleaner still detects 12 reg keys. One is the value I deliberately changed :

PUP.Optional.Legacy, [Value] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext | DisableAddonLoadTimePerformanceNotifications

***** [ Registry ] *****

PUP.Optional.GameVance, [Key] - HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{02F0243C-2E71-4A1A-A790-6C30888119D0} PUP.O...

You sure you are downloading it from an official source?  https://toolslib.net/downloads/viewdownload/1-adwcleaner/ from here? If yes, there is a slight possibility, that if you have some form of malware, it will prevent you from downloading any cleanup files. If you are able, do a scan with your current anti-virus and anti-malware software and see if that helps you solve the issue.

Could be that you are a victim of bundleware. Basically, alongside normal maybe even useful software, some providers bundle malicious or useless software just to increase downloads and such. Have you downloading anything from 3rd party providers and not official sources?. Regardless of the fact, Malwarebytes or ADWCleaner should have picked it up and removed it, it could be much more thorough. ...

When I try to run it, I mean.

Hello,

Microsoft Edge is the web browser I used to try to download AdwCleaner multiple times.

I do not actually know how to attach screenshots here, unfortunately.

I've also tried to download it in Google Chrome, but it says that "This app has been blocked for your protection."

re excuser moi de relancer j aimerai juste savoir si je doit netoyer le pc ou si cela n est pas necessaire vue que la version 6.047 me trouve rien dans le scan

merci

bonjours avec la version 6.047 rien au niveau du scan

la version 7.000 me trouve cela pouvez vous me dire si c grave merci d avance

# AdwCleaner 7.0.0.0 - Logfile created on Tue Jul 18 18:14:29 2017 # Updated on 2017/17/07 by Malwarebytes # Database: 07-18-2017.1 # Running on Windows 7 Professional (X86) # Mode: scan # Support: https://www.malwarebytes.com/support

***** [ Services ] *****

...

Sure can. Logfile below (I'm not familiar with MB3 analysis -- I google'd it, but not clear on how to execute on my computer -- if you can tell me how to run MB3, I'd be glad to):

Log file:

# AdwCleaner v6.047 - Logfile created 16/07/2017 at 04:04:35 # Updated on 19/05/2017 by Malwarebytes # Database : 2017-07-13.1 [Local] # Operating System : Windows 10 Home  (X64) # Username : Chris Jankows...