False Positive for GeekBuddy

user_avatar AEKAPLAN

Hello, I'm Product Manager of Comodo- LPS Products. GeekBuddy is one of our remote PC support product. For more details please visit www.geekbuddy.com Currently, we detected an issue that Xplode AdwCleaner product detects GeekBuddy's shortcuts and registry keys as malicious and deletes them. This behavior significantly effecting our product's functionality. In addition to that, we are receiving high number of complaints from our users. For more details please see the attachments. Please take necessary actions to help us in this subject. Best regards,

Re: False Positive for GeekBuddy

Seems to have been happening for awhile for geekbuddy

https://malwaretips.com/blogs/comodo-geekbuddy-removal/

Maybe your users can uncheck the removal of geekbuddy before cleaning, If they are sure it was installed for a legitimate program and not bundled with other software as mentioned in the article

Re: False Positive for GeekBuddy

Thank you for the response.

The problem is that AdwCleaner gives this result any kind of information.Iin addition to that, in such a long list checked by AdwCleaner, it is very hard to find GeekBuddy. GeekBuddy is definitely a different program listed by AdwCleaner in terms of its purpose.  

Re: False Positive for GeekBuddy

Hello,

Can you provide the GeekBuddy detections from AdwCleaner ?

As rufus415 said, GeekBuddy is often bundled with other software and installed without any user consent. If you are a Product Manager, I hope that you'll take note of this remark and stop to distribute GeekBuddy using such a tendancious way.

Regards,

Re: False Positive for GeekBuddy

Hello,

Detections have been removed.

Regards,

Re: False Positive for GeekBuddy

Thank you very much.

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