ITS NOT RESPONDING

Hello,

Can you launch AdwCleaner, click on Tools > Options. Then, tick "Debug", and do a scan, and a clean.

When the crash occured, please host the file C:\AdwCleaner_Debug.log on https://up2sha.re/ and share the generated link here.

Best regards,

Sorry i cant do anything , everything crashes , cant even open file explorer all apps not responding because of this

https://up2sha.re/file?f=izzPRX6uexgo

There i give you a picture , it will explained what i said before . Sorry for such a late reply

Hello,

thanks. When you loose the file explorer, please do the following:

• Window key + "r"
• enter "explorer.exe", then press [Enter]

Can you unselect UCGuard and reclean ?

Thanks,

it worked ! thanks man.but what is UCGuard ? should i clean it too ? it seems the one causing problem to my laptop

Hello,

Can you share me the logfile for the working cleaning you've made ?

Then we'll take care of UCGUard.

This is my debug file: https://up2sha.re/file?f=nZHWFJLPJAfb

And this is my last scan file: https://up2sha.re/file?f=S2JGUxQFAUDG

When I click clean it not work and the AdwCleaner not responding. I wait 30 minutes but nothing happen. I can't restart, shutdown or open task manger. Please help

Hello,

Have you already done a "Clean", with UCGuard unselected in the Services tab ?

Of so, can you share me the file AdwCleaner[Cxx].txt ?

Hello,

Have you already done a "Clean", with UCGuard unselected in the Services tab ?

Of so, can you share me the file AdwCleaner[Cxx].txt ?

---

fr33tux, 2016-08-31 04:35:14 (UTC)

Sorry. but I can't find the files you mention

Hello,

Ok.

• So please launch AdwCleaner.
• Do a scan.
• Then, in the "Services" tab, please unselect "UCGuard".
• Click on "Clean", the computer will reboot.

Finally, please share the file C:\AdwCleaner\AdwCleaner[Cxx].txt (where xx is the highest number you have).

Best regards,

Hello,

Ok.

• So please launch AdwCleaner.
• Do a scan.
• Then, in the "Services" tab, please unselect "UCGuard".
• Click on "Clean", the computer will reboot.

Finally, please share the file C:\AdwCleaner\AdwCleaner[Cxx].txt (where xx is the highest number you have).

Best regards,

---

fr33tux, 2016-08-31 11:31:57 (UTC)

yeah. It work. but what is the "UCGuard"? How to delete it?

Thankss!

Hello,

Great ! So can you share me the file C:\AdwCleaner\AdwCleaner[Cxx].txt ?

We'll remove UCGuard then.

Thanks,

It here: https://up2sha.re/file?f=AC13Sy5Qg47S

Ok.

So, to remove UCGuard, can you try this:

• Download MalwareBytes Anti Malware here.
• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, click on Scan now, and click on Launch the exam.
• If something is detected, choose to Quarantine everything. If it asks you to reboot the computer, do it.
• After the reboot (or at the end of the exam), launch Malwarebytes -> click on History -> Application logs -> Select the last exam log -> Show.
• Click on Export -> text file (*.txt) -> Choose the desktop as destination, name the file "report-mbam" for example, and click on Save.
• Paste the logfile in your next answer.

Best regards,

Hello,

Great ! So can you share me the file C:\AdwCleaner\AdwCleaner[Cxx].txt ?

We'll remove UCGuard then.

Thanks,

---

fr33tux, 2016-08-31 16:08:42 (UTC)

its here https://up2sha.re/file?f=diRbPZ8EDo67 sorry for late reply

It here: https://up2sha.re/file?f=AC13Sy5Qg47S

---

anhthe2812, 2016-08-31 16:13:42 (UTC)

^who is this guy ? sorry moderator but its not my file this guy just bumped in and make this thread his

Hello,

@Albertsudarto

Sorry for the confusion. anhthe2812 case should be resolved quickly. Otherwise, we'll just open a new thread for him.

fr33tux will review your file as soon as he can. :)

Regards.

Hello,

As cocochepeau said, sorry for the confusion.

@Albertsudarto:

Did you uncheck the following elements prior AdwCleaner cleaning ?

***** [ Services ] *****
 
[!] Service not deleted: UCGuard
[!] Service not deleted: backlh
[!] Service not deleted: Quoteex
[!] Service not deleted: Kuaizip Update Checker
[!] Service not deleted: KuaiZipDrive2
[!] Service not deleted: SoEasySvc
 
 
***** [ Folders ] *****

[!] Folder not deleted: C:\Program Files (x86)\KuaiZip
[!] Folder not deleted: C:\Program Files (x86)\SoSoEasy
[!] Folder not deleted: C:\Users\Albert\AppData\Local\app
 
***** [ Scheduled Tasks ] *****
 
[!] Task not deleted: KuaiZip_Update

Please follow the same process as here: https://toolslib.net/forum/viewthread/8139-its-not-responding/?p=1#!messageId-8200 It will clean UCGuard.

Best regards,

this is the text file you need: https://up2sha.re/file?f=H0OW6bFsGT7P

Hello,

@anhthe2812: Can you generate FRST logs for a final check ?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated links.

Thanks,

It here. Thank a lot :)

https://up2sha.re/file?f=WGcjOHcPQrwb

https://up2sha.re/file?f=KUBkcGc0IwIS

Hello,

@anhthe2812: Can you generate FRST logs for a final check ?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated links.

Thanks,

---

fr33tux, 2016-09-07 17:19:26 (UTC)