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Hi,

I have been using Adwcleaner for quite some time and had always done the job well. But recently since the version 5.009 have noticed that in middle of scanning it suddenly stops and shows an error code as shown by the image. After pressing ok the program stops too and the same happens after restarting it. I am now using the latest version but the same is happening.

Anyone know how I could...

Hello,

Can you share me the logfile ? It should be in C:\AdwCleaner\

Here's the documentation.

Regards,

I have an aggravating pop up that freezes my computer.  I have to start task manager and end the process to unlock.  I have tried the adwcleaner and it still comes back.  Any suggestions.  

Hello,

Sorry for the delay.

1. Please download CCleaner,
2. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours.
3. Then in Options  tab > Surveillance, untick the both boxes.
4. In the Clean tab, click on "Clean".
5. When the cleaning is done, go in the "Registry" tab, click on "Find errors" and then "Fix".

Then, re-launch AdwCleaner, update it to v5.014 and mak...

Hello,

here is the report

# AdwCleaner v5.013 - Rapport créé le 15/10/2015 à 09:18:04
# Mis à jour le 09/10/2015 par Xplode
# Base de données : 2015-10-13.2 [Serveur]
# Système d'exploitation : Windows 7 Professional Service Pack 1 (x86)
# Nom d'utilisateur : Alexandra - POSTE1-PC
# Exécuté depuis : C:\Users\Alexandra\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\72S10...

Hello,

there is an RegToolExport error:

Impossible de trouver la clé suivante

HKEY USERS..............

ZHPFix log: https://up2sha.re/file?f=buaOHcuvPF1d

Thank you

Hello,

(I would have included a screenshot of the Kaspersky report but am unfamiliar with your website proceedure for doing so).

---

mik, 2015-10-21 19:58:28 (UTC)

Please use https://up2sha.re/ to host your files and then copy/paste the generated link in your message.

Thank you for your answer !

Hello and thanks for your reply. And thanks for reporting this to Kaspersky too.

I have updated my AV and downloaded another ADWcleaner version 5.014 from your website. This has proven to be fine and works as it always does. I suppose Kaspersky is not infallable but I was suprised when this was flagged, as your product is a wonderful addition to any serious net user. It would be a great shame ...

Hello,

As M-K-D-B says, please share us the logfile.

Regards,

Hello,

I've reported the false positive, waiting for an answer.

Sorry for the inconvenience,

Edit : just got an answer :

Hello,

This message has been generated by an automatic message response system.
The message contains details about verdicts that have been returned 
by Anti-Virus in response to the files 
(if any are included in the message) with the latest updates installed.   

adwc...