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I am helping a friend clean a grossly infected computer. Windows 10. Uses McAfee AV.

He ran Malwarebytes 3 without difficulty and it cleaned with no problem at all. I do have the log if needed but cannot find a way to attach the text file

He then attempted to use AdwCleaner v. 7.0.3.1 but it would not complete cleaning and received a box with notification that a problem had stopped the clean....

I'm afraid I got the same problem.

AdwCleaner version 7.0.3.1 stops working directly after the update phase.

The solution you offer is irrelevant since the program doesn't make it to the clean phase.

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Lapo90, 2017-10-01 11:58:37 (UTC)

Same problem. Program doesn't make it to the clean phase.

Hello:

I just installed AdwCleaner 7.0.3.1  on a Windows 10 Version 1703 for x64-based System.

The post-clean Logfile has the following message:

***** [ Tasks ] *****

Deleted: Bitdefender Agent WatchDog_65D6944A0EF74FDAB96E31112AD39864

After a reboot and  rescan the Bitdefender Agent WatchDog is tagged again as a threat but  I believe this is a valid Bitdefender scheduled task.

Please inv...

Hello,

Thanks for the details. We'll look into it.

I'm afraid I got the same problem.

AdwCleaner version 7.0.3.1 stops working directly after the update phase.

The solution you offer is irrelevant since the program doesn't make it to the clean phase.

Bonjour,

Dans un premier temps, pouvez-vous essayer de désinstaller l'application WDMyCloud puis de réinstaller celle-ci ?

Pour la désinstallation, voici la marche à suivre :

1. Dans le menu Démarrer , entrez Panneau de configuration dans la zone de recherche, puis sélectionnez Panneau de configuration dans la liste des résultats.

2. Sélectionnez Programmes > Programmes et fonctionnalités, ...

Bonjour,

Quelques questions pour commencer :

1. Quelle est la version de Windows et disposez-vous des dernières mises à jour ?
2. Avez-vous une protection antivirus résidente ?

Cordialement.

Hello,

There was an issue with the 7.0.3.0 regarding the update notification feature. It's now fixed with the 7.0.3.1.

Sorry for the inconvenience.

Regards.

Greetings,

Sorry for the late answer.

Try to uncheck every registry element detected before pushing the Clean button. Then, it should work as expected.

This issue is known and will be resolved with the release of the 7.1 version.

Regards.

Bonjour j'ai un assez gros broblème ma courbe de débit reste constament a Mbits/s alors que je ne telecharge rien, de blus j'ai remarqué que plusieurs programes svchost.exe étaient ouvert en même temps et que seulement  deux d'entre eux utilisaient completement ma bande passante si vous pouviez m'aider ce serait super !