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After search again.. Its from shopperz who infect dnsapi.dll ( infected on safemode too) 

sorry for late reply actually i dont use any antivirus (my bad) but when i browse some website, albireo ads shows up, and its annoying. i thought its can be delete from adwcleaner but it couldnt

# AdwCleaner v5.102 - Logfile created 16/03/2016 at 12:57:17
# Updated 13/03/2016 by Xplode
# Database : 2016-03-14.1 [Server]
# Operating system : Windows 8.1 Pro  (x64)
# Username : user - TOSHIBA
#...

Hello,

Can you share the logfile (in C:\Program Files (x86)\AdwCleaner) ?

Is it your antivirus which shows the "albireo" infection ?

Regards,

i already use adwcleaner to remove some malware, it couldnt remove albireo from firefox. thanks.. sorry for my bad english

Hello,

It's linked to Norton Antivirus.. It's a very tendancious case : Ask is usually considered as PUP and is removed by nearly all security software. Here, it's included in Norton AV so considered as "safe"..

You can ignore this detection, we may remove it or not in the next days.

I clicked on a springfiles virus searching for "modensa cot instructions". Doh!

My first clean has the following log. I have cleaned several times since and it says I am clean. But I am still getting lots of redirects and occasional Chrome freezing whilst I am asked to call the Microsoft certified technician.

Thanks in advance.

# AdwCleaner v5.036 - Logfile created 27/02/2016 at 23:10:23
# ...

Hello,

Sorry for the delay.

We'll try to use MBAM hoping it will remove all elements I found in the logfile. Otherwise, we'll remove them "manually" :

• Download MalwareBytes Anti Malware here.
• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, clic...

Many people use AdwCleaner on their own too, but ok, this is your decision.

Please also remove the space before colons in the logfiles if possible.  

Hello,

I think it's better to keep "Uninstall" since the button is inside AdwCleaner's GUI. It's not like in the add/remove programs where it will be relevant to have "Uninstall AdwCleaner" 

Your corrections will be added in v5.037.

Regards

Hello fr33tux

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