I am helping a friend clean a grossly infected computer. Windows 10. Uses McAfee AV.
He ran Malwarebytes 3 without difficulty and it cleaned with no problem at all. I do have the log if needed but cannot find a way to attach the text file
He then attempted to use AdwCleaner v. 7.0.3.1 but it would not complete cleaning and received a box with notification that a problem had stopped the clean....
Greetings,
Sorry for the late answer.
Try to uncheck every registry element detected before pushing the Clean button. Then, it should work as expected.
This issue is known and will be resolved with the release of the 7.1 version.
Regards.
Bonjour,
Pouvez-vous lancer un nettoyage après avoir décoché les éléments du registre ?
Cordialement.
cocochepeau, 2017-09-23 17:16:53 (UTC)
Bonsoir,
Oui effectivement en décochant le nettoyage se lance................. mais ensuite après redemarrage, quand je relance l'analyse, j'ai la detection qui revient.
Bonjour,
Pouvez-vous lancer un nettoyage après avoir décoché les éléments du registre ?
Cordialement.
Bonjour,
Pouvez-vous partager le rapport d'analyse de AdwCleaner ?
Merci.
cocochepeau, 2017-09-22 16:56:49 (UTC)
Bonsoir,
Je vous partage le rapport ........... ;) Toujours le même problème au nettoyage.
# AdwCleaner 7.0.2.1 - Logfile created on Fri Sep 22 18:52:08 2017 # Updated on 2017/29/08 by Malwarebytes # Database: 09-20-2017.1 # Running on Windows 10 Enterprise Insider Previ...
Hello,
Thanks. Everything is fine.
Regards.
cocochepeau, 2017-09-20 13:10:21 (UTC)
Thanks glad to know :)
Hello,
Thanks. Everything is fine.
Regards.
Greetings,
First of all, sorry for the late answer.
Can you share the scan logfile as well? Thanks.
Regards.
cocochepeau, 2017-09-19 06:55:31 (UTC)
# AdwCleaner 7.0.2.1 - Logfile created on Sun Sep 10 01:05:26 2017 # Updated on 2017/29/08 by Malwarebytes # Database: 09-08-2017.1 # Running on Windows 7 Home Basic (X64) # Mode: scan # Support: https://www.malwarebytes.com/support
***** [...
Greetings,
First of all, sorry for the late answer.
Can you share the scan logfile as well? Thanks.
Regards.
I cannot help you, I'm sorry. I wish I could, then we'd BOTH know what we're doing when we get results. I don't understand computers well enough to understand 9/10ths of what they even DO anymore. I know this much: everything is slow, and has been since Windows 10 was forced upon us all. I don't even understand WHAT this program actually does except "clean" things that are "bad" ... lol ... goo...
