Rechercher

Hello,

I feel like I'm repeating myself but:

1. Sadly, fixing issues takes time. It also depends on the type and severity of these issues. Some are more difficult to fix than others.
2. I'd like to remind you that we're speaking about the release of a major version (7.0.0.0). A major version often comes with big changes and it may bring unexpected issues.
3. Finally, the lack of answer doesn't mean ...

PUP is usually named a Potentially Unwanted Program. It doesn't always have to be malware or malicious software. If MMO's have their anti-cheat in form of "Pando", it might interact with files at the system level, which AdwCleaner could deem treating a very normal reaction. Keep in mind that different malware removal software targets malicious software different ways. While one anti-malware so...

Hello,

Once again, and it's the last time I repeat it: the more often you ask for a reply and keep saying that you're sad because you don't get one within a few hours, the lesser chance is that you'll get an answer.

We do everything we can, but there is a lot of users and as I think you do, we also need to sleep. So please be patient, you'll get an answer as soon as possible.

I have just recently downloaded the new version, before it worked very well now when I run the software and then I want to clean my computer, windows tells me that it will close the program as it has stopped running. I have done this several times and I still get the same problem.

Can anyone help me

Long time user with no previous problems.  Windows 10 Pro ver 1703-15063-483.  Standard HP Lappy w/ i5 and 6gb RAM.

Goes along fine almost completing then crashes during "posting " (didn't get the rest of the message.  I don't see any logfiles in the \ADWCLEANER folder it created...maybe it crashed b4 creating them.  There are windows dump files e.g.-"adwcleaner_7.0.0.0.exe.2852.dmp" if that'l...

Thanks for the feedback. The first time browser reset to duck was after identifying and removing 2 unwanted objectes (PUP.LEGACY.OPTIONAL). The second time it happened, however, was after the next safe mode scan in which no unwanted objects were detected. 

Agreed. One strange result after running AdwClnr v7 safe mode scan -- first time used search engine noticed it had been switched to duckduckgo -- figured it's a browser hijack of some sort so chgd search engine setting bk to google and removed duck from list.

I then searched for add ons and related software and found none. Ran v7 safe mode scan again next day. No unwanted objects found, but ag...

Just 1 entry this time after updating.

# AdwCleaner 7.0.0.0 - Logfile created on Fri Jul 21 15:44:03 2017 # Updated on 2017/17/07 by Malwarebytes # Database: 07-21-2017.1 # Running on Windows 7 Ultimate (X64) # Mode: scan # Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ]...

Looks like safe with nw did the trick. Same two elements were identified, but this time the removal process included a step "cleaning chrome", which definitely wasn't in any of the other scans. When I restarted in regular mode and ran another scan with v7, there were "no unwanted objects found". Super psyched!!

Below are two log files -- first is the one generated after removal of two unwanted...

Ran v7. This time only found two elements -- same file "PUP.LEGACY.OPTIONAL". Computer restarted after I clicked clean/remove option. When I ran scan again, same two objects were found. If you can think of any options, please advise. If think running scans in safe mode w/networking is best option, I'll give that a shot.

Thanks again for all the help.