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DelFix report:

# DelFix v1.011 - Logfile created 13/12/2015 at 08:42:44
# Updated 18/08/2015 by Xplode
# Username : sjb - SJB-PC
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

~ Activating UAC ... OK

~ Removing disinfection tools ...

Deleted : C:\AdwCleaner
Deleted : C:\TDSSKiller.2.8.16.0_04.04.2014_16.38.42_log.txt
Deleted : C:\TDSSKiller.3.0.0.28_04.04.2014_16.40.0...

Bonjour Chapi

J'avais déja télécharger ZHPfix précédament et le nétoyage avait planté.

Mais la ok ,une fenètre es apparu pendant le nétoyage ( \software\Microsot\Internet explorer\Main\ ) J'ai cliquer OK et le netoyage ces terminer sans problème.

Je te joint le fichier  : https://up2sha.re/file?f=yqMBZKp1zNMk

Merci encore

A bientot

Leon44

Hello,

Perfect !

So, to conclude, if the computer seems stable, please proceed below. Otherwise, don't do the following instructions but telle me what's wrong.

We'll remove all the used tools :

• Download DelFix from Xplode on your desktop.
• Launch it with administrator rights.
• Select all the option except the one proposing to save the registry.
• Then click on the "Execute" button.
• When eve...

Bonjour,

La commande ping est un succès, tu as donc bien internet, le problème vient d'ailleurs, et il parait probable que les DNS sont en cause.

On va donc gérer ça :

On va utiliser ZHPFix, un logiciel de Nicolas Coolman, afin de supprimer quelques éléments :

• Rends toi sur la page de téléchargement de ZHPFix, puis clique sur le bouton bleu "Nicolas Coolman - Télécharger".
• Enregistre le fi...

Hello,

I'm here to help you, and to be sure that all items detected by AdwCleaner must be delete, I will need more data about them. So can you post us the entire log file in your answer ?

You can find it in C:/AdwCleaner/AdwCleaner[SX].txt where X is a number.

Then, as AdwCleaner only check for a category of malware, can you follow those instruction to make a deeper analysis of your compu...

My desktop PC has - as a dealers service - free AVG installed. By accident AVG toolbar(s) are downloaded. Googling I found Adaware as a good tool to remove things like that. But it found more, by instance roboot.64.exe, register. I'm not an expert; can I check and remove everything, and how do I know?  

Hello,

Can you share a screenshot of this message ?

Regards,

Hello,

Thanks for the logfile.

Did you try with external speakers or headphones ?

We'll try to update the drivers related to sound management :

While on the Windows 8 desktop, press Win+W, type Device Manager, to search for it in Settings. Click on Device Manager to open it.

Look for "Sound controllers" and open the arborescence. Then, on each sub-item:

• right click on it,
• click on "Updat...

just downloaded today's update and went to run it and window came up saying not to run malicious app.

any thoguhts (of course i closed the page.

Hi

here is ZHPFix logfile;

Rapport de ZHPFix 2015.10.19.9 par Nicolas Coolman, Update du 19/10/2015 Fichier d'export Registre :  Run by Albert at 2015-12-05 11:23:04 AM High Elevated Privileges : OK Windows 8 Home Premium Edition, 64-bit Service Pack 1 (10240)

Recycle Bin emptied (04mn AMs) Prefetcher emptied

========== Registry keys ========== REMOVES: HKLM\SOFTWARE\Wow6432Node\McAfee.com...