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Hello,

Can you share the whole logfile showing these detections ? (it should be in C:\AdwCleaner)

Regards,

Bonjour,

Avez-vous une capture d'écran de l'alerte donnée par votre antivirus ?

En complément, afin d'avoir plus d'informations :

• Rendez vous sur la page de téléchargement de ZHPDiag, puis cliquez sur le bouton bleu "Nicolas Coolman - Télécharger".
• Enregistrez le fichier lancez le,
• Cliquez sur l'icône "Scanner" pour faire une analyse complète puis patientez, ça peut durer quelques minut...

Hello,

Hm.

Can you generate a ZHPDiag logreport to get more informations on your system ?

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)
• Then post the link in your reply

Best regards,

Hello,

Sorry for the delay.

Can you relaunch AdwCleaner, click on Options and tick "Reset TCP/IP settings" and "Reset Proxy settings". Then, do a scan followed by a Clean. The computer should reboot, and the logfile will appears then.

Please share it here as above.

Best regards,

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fr33tux, 2016-07-06 21:04:52 (UTC)

still encountered same problem. here is the logfile https://mega.nz/#!FMlj...

Hello,

Sorry for the delay.

Can you relaunch AdwCleaner, click on Options and tick "Reset TCP/IP settings" and "Reset Proxy settings". Then, do a scan followed by a Clean. The computer should reboot, and the logfile will appears then.

Please share it here as above.

Best regards,

Hello,

Can you share the AdwCleaner logfiles ? They should be in C:\AdwCleaner.

Best regards,

---

fr33tux, 2016-07-02 14:22:38 (UTC)

oh! I found it. Here it is https://mega.nz/#!VJcUwaYS!X9QVl_BUGSML1E5ORjFakWKuFcb5HP36bxOo9y665As

Merci.

En complément, afin d'avoir plus d'informations :

• Rendez vous sur la page de téléchargement de ZHPDiag, puis cliquez sur le bouton bleu "Nicolas Coolman - Télécharger".
• Enregistrez le fichier lancez le,
• Cliquez sur l'icône "Scanner" pour faire une analyse complète puis patientez, ça peut durer quelques minutes.
• A la fin de l'analyse, cliquez sur l'icône "Rapport", un rapport va s'ou...

Hello,

Can you share the AdwCleaner logfiles ? They should be in C:\AdwCleaner.

Best regards,

Hello,

Specifically, I am looking for a way to provide support to users who don't necessarily create an account or login to something. Acting as a guest user, I tried that page (nice) but it looks like I need to login to participate. Or is there a way that I might have overlooked?

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Violoncello, 2016-06-20 12:43:28 (UTC)

right now we can't provide a way of helping guest users directly fro...

Hello,

Click on the Windows menu -> search for "cmd.exe". Click right on it, "Launch as Administrator".

Then, copy paste the following command in it :

sc delete "UCGuard"

And then :

sc delete "KuaiZipDrive"

You should get a success message afterwards saying the removal operation has succeeded.

Finally, just reboot and share a Scan with AdwCleaner.

Best regards,