Rechercher

I guess, i found out, where the error came from.  After the scan has finished, following screen can be seen:

http://abload.de/image.php?img=2017-08-01_123851thsvf.png

Nevertheless, the findings of the "PUP.Adware.Heuristic" in the folder "C:\ProgramData\Audyssee Labs" you cannot find in the protocol file!

# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 10:37:27 2017 # Updated on 2017/0...

Thank you for reply,

i used both, 7.0.0.0 & 7.0.1.0 and always the same popup

Best regards

Greetings,

Before doing what is described above by JoshRoss, please try the following manipulation:

1. Activate the debug mode (go to Tools > Options > tick "debug")
2. Then, do a scan and a clean to trigger the crash
3. Finally, please share the file C:\AdwCleaner\AdwCleaner_Debug.log in your next answer

Thanks!

Weird how older version works but never doesn't.... That shouldn't be the case, let's hear if the new version solves the problem.

Could you try restarting your PC in safe mode with networking, install Malwarebytes, do a full scan with them and then attempt to scan with AdwCleaner. 

Before that, you could also use RKill to kill any malicious software before using anti-malware. Let me know if this helps.

Hello,

these findings belong to Norton Safe Search.

# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 08:13:13 2017 # Updated on 2017/05/08 by Malwarebytes  # Database: 07-29-2017.2 # Running on Windows 7 Home Premium (X64) # Mode: scan # Support: https://www.malwarebytes.com/support

***** [ Services ] *****

PUP.Adware.Heuristic, syncagentsrv

***** [ Folders ] *****

PUP.Adware.Heuris...

@Eugendavid

Are you using the latest version (7.0.1.0)? It's available here: https://toolslib.net/downloads/finish/1-adwcleaner/

Regards.

Hello,

Here is the new version: https://toolslib.net/downloads/finish/1-adwcleaner/

Please tell us if it works now.

Regards.

@Hijin25

Please download the new version (7.0.1.0), it is available here: https://toolslib.net/downloads/finish/1-adwcleaner/

Then, launch a new scan and copy/paste the results log in your next answer.

Thanks.

Greetings,

Downloaded the program about 10 minutes ago.  Ran program and got the error messsage that says the program is outdated.  Are you now working in the future and posting programs that we cannot see yet?

 

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Torrin, 2017-07-31 19:46:39 (UTC)

This issue is known and will be resolved in a couple of hours. In the meantime, you can just discard the outdated version message. Sorry for the...